Program Administrator

NAIT International; Edmonton; On-site; CAD 53,000 - 68,000; Full time

Benefits offered by this job

Benefits package

Paid time off between Christmas and NY

Job summary

NAIT is seeking a full-time Program Administrator to support administrative processes across courses and programs in the Corporate and Continuing Education department. Reporting to the Operations Lead, you will work independently, liaising with clients, staff, and stakeholders to ensure high-quality service and efficient delivery.

Responsibilities include contract management in Workday, course logistics, LMS setup, and global communications with various units.

Qualifications

• Diploma in Business or Office Administration and 3-5 years of related experience.
• Working knowledge of Campus Solutions and Moodle/Brightspace would be an asset.
• Prior experience in a post-secondary environment would be an asset.
• Credentials earned outside Canada should be evaluated (WES/IQAS/CES).

Responsibilities

• Initiating and maintaining instructor contracts using Workday, including invoicing for vendors.
• Organizing course delivery, including ordering course materials and ensuring delivery of physical materials.
• Communicating with NAIT units such as Registrar's Office, Finance, Marketing.
• Organize class scheduling end-to-end, including LMS setup and course records.
• Communicating with clients regarding group enrollment and partnership requests.
• Process and maintain course updates, class fee setup, milestones records.
• Entering and verifying class information in Campus Solutions.
• Monitor course pages for errors, structure improvements, or content issues.
• Provide program-specific information to internal and external stakeholders.

Skills

High computer literacy

Communication skills

Detail-oriented

High-volume environment

Education

Diploma in Business or Office Administration

Tools

Campus Solutions

Moodle/Brightspace

Job description

Ready to start your next chapter with NAIT? At NAIT, we're passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

This is a temporary position ending on or before March 1, 2028.

The Operations Team in the Corporate and Continuing Education department is seeking a full-time Program Administrator to provide administrative support ensuring the successful delivery of courses and programs offered throughout the department. Reporting to the Operations Lead, the main functions will relate to supporting operations processes within a team using cross-functional and centralized approaches. As successful candidates, you will be confident in working independently and interacting with a variety of clients, staff, and other stakeholders. You will exercise good judgment, have the ability to adapt to change, and be skilled in multi-tasking/project coordination in a fast-paced environment.

Key Responsibilities

• Initiating and maintaining instructor contracts using Workday, including invoicing for vendors.


• Organizing course delivery, including ordering course materials, texts & supplies and ensuring delivery of physical materials.


• Communicating with various service units within NAIT such as Registrar's Office, Finance, Marketing.


• Organize class scheduling end-to-end, including class and LMS setup, and maintain records through a primary course list.


• Communicating with clients regarding group enrollment and partnership requests.


• Process and maintain course updates, class fee setup, milestones records.


• Entering and verifying specific class information in Campus Solutions.


• Monitoring course and program pages on NAIT external website for errors, structure improvements or content issues.


• Monitor workload and processes to provide feedback for continuous process improvement.


• Providing outstanding customer service in a team environment.


• Provide program-specific information to internal and external stakeholders.

Skills & Abilities

• High computer literacy, including in MS Teams, MS Word, and Excel, and the ability to quickly learn new software platforms.


• Strong communication and interpersonal skills.


• Accurately complete tasks requiring a high level of detail.


• Ability to work in a high volume and high-paced environment.

Qualifications

• Diploma in Business or Office Administration (or a related discipline) and 3-5 years of experience in a related field.


• Working knowledge of Campus Solutions and Moodle/Brightspace would be an asset.


• Prior experience in a post-secondary environment would be an asset.


• Equivalent combination of education and experience may be considered.


• Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Classification – Administrative Support V

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Remuneration

Refer to salary range noted on this posting, plus a comprehensive benefits package. The compensation range for this job posting is: $52,731.69 - $68,242.40. NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. People are what make NAIT great, and we prioritize the employee experience. NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada. NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. If you require any assistance or accommodations, please connect with us at [e-mail]. We are committed to creating a workplace that fuels passion, values inclusion, supports wellbeing, and encourages continuous growth. Our culture is grounded in respect, collaboration, creativity, celebration, and accountability. When you join NAIT, you become part of a community dedicated to making a meaningful difference for students, colleagues, industry partners, and the broader community. If you're looking for purposeful work in a supportive environment, we'd love to meet you.

• For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth.


• In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year's.