Technical Systems Analyst, Student Systems

NAIT (Northern Alberta Institute of Technology); Edmonton; Hybrid; CAD 87,000 - 115,000; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible hybrid work

Paid time off

Job summary

NAIT is seeking a Senior Technical Systems Analyst to join a collaborative team in a hybrid work environment. You will administer and support NAIT's PeopleSoft Campus Solutions ERP and related enterprise applications, addressing complex technical issues and driving system improvements.

You will work with internal clients and vendors, develop automation scripts, maintain security/compliance, and contribute to IT policies.

Qualifications

• Demonstrated experience administering PeopleSoft in a production environment.
• Hands-on Microsoft SQL Server administration experience.
• Experience with security, privacy (FOIP) and compliance considerations.

Responsibilities

• Install, configure, maintain, and upgrade PeopleSoft Campus Solutions environments.
• Administer servers and integrations connecting PeopleSoft with other systems.
• Manage SQL Server databases, backups, security, and monitoring.

Skills

PeopleSoft admin

SQL Server admin

PowerShell scripting

REST/SOAP web services

Networking & security

Education

IT diploma

IT certifications

Tools

Infosilem

Azure

Terraform

Git

Kubernetes

Job description

Ready to start your next chapter with NAIT? At NAIT, we're passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community. If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future - together.

As a Technical Systems Analyst, you will join a collaborative team in a hybrid work environment and play a key role in the technical administration and support of NAIT's Enterprise Resource Planning (ERP) system, PeopleSoft Campus Solutions, as well as the enterprise applications and integrations that connect it with systems across the institute. This is a senior-level role involving highly complex, non-routine technical problems. You will work both independently and as part of a team, collaborate with internal clients, vendors and contractors to identify solutions, and contribute to the development of IT policies, procedures and guidelines.

Key Responsibilities

• Installing, configuring, maintaining, troubleshooting and upgrading NAIT's PeopleSoft Campus Solutions environments, including leading PeopleTools upgrades, PUM image updates, selective adoption of maintenance, and Critical Patch Updates (CPU)
• Setting up, administering, maintaining and supporting the servers and technical components of NAIT's enterprise applications, including installations, upgrades, and integrations with PeopleSoft Campus Solutions and other internal and external systems
• Performing day-to-day administration of the Microsoft SQL Server databases that support PeopleSoft and other enterprise applications, including backup and recovery, database refreshes, security and monitoring
• Managing the environment lifecycle (Production, Test and Development), including environment refreshes, code and object migrations, and change management
• Analyzing complex business and IT challenges, performing root cause analysis across the application, web and database tiers, recommending solutions and leading their implementation
• Maintaining system security and compliance, including vulnerability remediation, SSL/TLS certificate management, single sign-on and access controls
• Monitoring system performance and availability, and providing recommendations on capacity planning and infrastructure
• Developing and testing scripts (e.g., PowerShell), processes and implementation plans for automation, deployments and upgrades
• Creating technical documentation, runbooks and quality control procedures
• Conducting technology research and recommending improvements to NAIT's enterprise application platforms
• Effectively responding to technical emergencies, with flexibility to work occasional after-hours or weekend maintenance windows as needed

Skills & Abilities

• Hands-on experience with PeopleSoft technical administration, preferably Campus Solutions, including PeopleTools, WebLogic, Tuxedo, Process Scheduler, Integration Broker, Elasticsearch/OpenSearch, PUM, Change Assistant and DPK
• Working knowledge of Microsoft SQL Server administration, including installation, configuration, backup/restore, security, basic T-SQL and SQL Server Agent jobs
• Windows Server and IIS administration
• Strong PowerShell scripting skills for automation and system administration
• Experience with integration technologies (REST/SOAP web services, SSIS, file-based interfaces)
• Understanding of networking and security concepts such as load balancers, firewalls, SSL/TLS certificates and single sign-on (SAML, Microsoft Entra ID)
• Significant technical and analytical skills, with the ability to develop and lead troubleshooting, escalation and emergency response processes
• Strong knowledge of organizational infrastructure, policies and procedures, including privacy requirements (FOIP) for handling sensitive student and personal information
• Excellent communication abilities to effectively support, collaborate with, and advise both clients and colleagues, including explaining technical concepts to non-technical staff
• Ability to prioritize work in a dynamic environment with competing deadlines
• The following are considered assets:
  • PeopleSoft development experience (PeopleCode, Application Designer, Application Engine, SQR, Integration Broker services)
  • Experience with Infosilem or other academic scheduling systems
  • Advanced SQL Server skills (performance tuning, execution plans, indexing)
  • Microsoft Azure (VM management, Azure SQL, Azure Files, networking and security)
  • Terraform, git, containers and Kubernetes

Qualifications

• Related information technology diploma
• Related information technology certifications
• 5-7 years of related experience
• Equivalencies may be considered
• Demonstrated experience administering PeopleSoft in a production environment, along with hands-on Microsoft SQL Server administration experience is an asset

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Classification – IT Analyst III

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Remuneration

Refer to salary range noted on this posting, plus a comprehensive benefits package. The compensation range for this job posting is : $86,686.95 - $114,845.29

NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta's top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year's. NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada. NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations, please connect with us at [e-mail].