Sales Professional - Inside Sales

Service Corporation International; Kelowna; On-site; CAD 60,000 - 100,000; Full time

Benefits offered by this job

Dental + Vision care

Extended health care

Life insurance

On-site parking

RRSP matching

Job summary

Service Corporation International is seeking a Family Service Counselor to serve families by arranging at‑need cemetery services and pre‑need plans. You will generate revenue by connecting with families and presenting thoughtful solutions with empathy and professionalism.

This role emphasizes lead generation, building trust with clients, and collaborating with funeral directors and location staff to deliver seamless, high‑quality service, including evening or weekend availability as needed.

Qualifications

• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Valid driver’s license with an acceptable driving record
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours including evenings and weekends; may work up to 12 hours in a day
• Must pass the Company’s internal presentation certification within thirty days of hire
• Knowledge of computers and some software

Responsibilities

• Lead Generation: prospecting a minimum of 1-2 hours each day and obtaining referrals.
• Build Relationships with Families: respond to inquiries, listen, and offer value-based solutions.
• Teamwork: collaborate with funeral directors and location staff to deliver high-quality service.
• Review past services to support current needs and sales opportunities
• Prepare for appointments with professionalism and attention to detail

Skills

Customer service

Communication

Empathy

Sales

Time management

Education

1-2 years of college or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at‑need cemetery arrangements and selling pre‑need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self‑accountable for prospecting a minimum of 1‑2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust‑based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to family members, relatives and friends, by educating them on the benefits of pre‑planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• 1‑2 years of college or an equivalent of education and experience

Experience

• 1‑2 years of customer service or sales industry experience preferred

Licenses

• Valid driver’s license with an acceptable driving record

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Compensation

• Annual Estimated Pay: $60,000 - $100,000 per year
• Base pay is $18.25/hr + commission

Benefits

• Dental + Vision care
• Extended health care
• Life insurance
• On‑site parking
• RRSP matching

Postal Code: V1V 2K1
Category (Portal Searching): Sales
Job Location: CA‑BC - Kelowna