Sales Professional - Inside Sales

Service Corporation International; Calgary; On-site; CAD 42,000 - 64,000; Full time

Job summary

Service Corporation International in Calgary, AB seeks a Family Service Counselor to assist client families by making at-need cemetery arrangements and selling pre-need plans. You will be the primary contact, delivering exemplary personalized service and helping generate revenue for the location.

You will lead prospecting, respond to inquiries with empathy, and develop trust-based relationships, coordinating with funeral directors and staff to ensure seamless service for families.

Qualifications

• 1-2 years of college or equivalent education and experience.
• 1-2 years of customer service or sales experience preferred.
• Valid driver’s license with acceptable driving record.
• Ability to work evenings and/or weekends periodically.
• Good computer skills and basic software knowledge.

Responsibilities

• Lead generation: prospect for 1-2 hours daily and obtain referrals.
• Build relationships with families through empathetic communication.
• Represent services with professionalism and attention to detail.
• Collaborate with funeral directors and staff for seamless service.
• Follow up on customer problems and requests.

Skills

Customer service

Sales experience

Communication

Networking

Time management

Education

College diploma or equivalent

Tools

Office software

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day

• Obtains referrals from families served by the location

• Networks and builds community and civic relationships

• Explains and presents presentations to families served and referred families

• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner

• Connects with families through listening, honest communication and genuine concern

• Develops an understanding of each family’s unique needs and offers solutions that provide value to them

• Stays in touch with families to ensure satisfaction

• Prepares for all appointments and performs all procedures with professionalism and attention to detail

• Follows through on all customer problems and requests

• Builds trust-based relationships to earn the right to ask for referrals

• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future

• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service

• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales

• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• 1-2 years of college or an equivalent of education and experience

Experience

• 1-2 years of customer service or sales industry experience preferred

Licenses

• Valid driver’s license with an acceptable driving record

Knowledge, Skills and Abilities

• Ability to work a number of evenings and or weekends every month

• Ability to drive frequently

• Flexible hours

• Ability to treat others with empathy and respect

• Knowledge of computers and some software

• Customer service skills

Postal Code: T2M 3A5

Category (Portal Searching): Sales

Job Location: CA-AB - Calgary