Sales Professional - Inside Sales

Service Corporation International; Victoria; On-site; CAD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

AD&D Insurance

RRSP matching

Deferred Profit Sharing

2 weeks vacation

Job summary

Service Corporation International is seeking a sales-oriented professional for Victoria, BC to drive lead generation and build trusted relationships with families in our care network.

The role emphasizes prospected outreach, customer service excellence, and collaboration with funeral directors and site staff. Compensation includes base pay plus incentives, with a commission-based structure and benefits.

Qualifications

• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Lead Generation: prospect daily, obtain referrals, network with community, present to families, track activity.
• Build Relationships with Families: respond to inquiries, listen, understand needs, follow up for satisfaction, educate on pre-planning benefits.
• Teamwork: collaborate with funeral directors and staff to provide seamless service, review past contacts, share concerns with SCI team.

Skills

Empathy

Customer service

Computer skills

Driving

Education

Some college or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• 1-2 years of college or an equivalent of education and experience

Experience

• 1-2 years of customer service or sales industry experience preferred

Licenses

• Valid driver’s license with an acceptable driving record

Knowledge, Skills And Abilities

• Ability to drive frequently
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Compensation

• The estimated total target for this position in the first year typically ranges from $50,000 to $100,000 annually, consisting of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn 100,000 to 150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.
• The position includes an hourly rate of $18.25/hr as part of the total compensation structure.
• Benefits include - Medical, Dental, AD&D Insurance and more
• RRSP Matching and Deferred Profit Sharing company programs
• 2 weeks vacation is paid out each paycheck

#SCI

Postal Code: V8Y 1B4

Category (Portal Searching): Sales

Job Location: CA-BC - Victoria

#SALES