Salesperson

Service Corporation International; Regina; On-site; CAD 50,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Life Insurance

AD&D Insurance

Dependent Life Insurance

401(k) with company match

Employee Assistance Program

Job summary

The Family Service Counselor at Service Corporation International assists families by offering personalized funeral and pre-need options, delivering compassionate service and supporting revenue generation for the cemetery. Responsibilities include lead generation, presenting plans to families, coordinating with funeral directors, and building lasting, trust-based relationships with clients.

Minimum qualifications include 1–2 years of college or equivalent, customer service or sales experience,

Qualifications

• 1-2 years of customer service or sales experience
• Education 1-2 years of college or equivalent
• Valid driver’s license required

Responsibilities

• Prospect for new leads and referrals daily.
• Present cemetery and pre-need options to families.
• Develop trust-based relationships to earn referrals.
• Coordinate with funeral directors and staff to ensure seamless service.
• Respond to inquiries with empathy and professionalism.

Skills

Customer service

Sales experience

Empathy

Driving

Education

1-2 years college

Job description

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

Holds self-accountable for prospecting a minimum of 1-2 hours each day Obtains referrals from families served by the location Networks and builds community and civic relationships Explains and presents presentations to families served and referred families Maintains and tracks activity levels to ensure productivity Build Relationships with Families Responds to client inquiries in a timely, respectful, sensitive and professional manner Connects with families through listening, honest communication and genuine concern Develops an understanding of each family's unique needs and offers solutions that provide value to them Stays in touch with families to ensure satisfaction Prepares for all appointments and performs all procedures with professionalism and attention to detail Follows through on all customer problems and requests Builds trust-based relationships to earn the right to ask for referrals Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

Teamwork

Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales Shares family concerns with rest of the SCI team

Minimum Requirements

• Education 1-2 years of college or an equivalent of education and experience
• Experience 1-2 years of customer service or sales industry experience preferred
• Licenses Valid driver’s license with an acceptable driving record
• Knowledge, Skills and Abilities Ability to drive frequently Ability to treat others with empathy and respect Knowledge of computers and some software Customer service skills

Compensation

$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Benefits

• Medical Dental Vision Sick Leave Short-Term Disability Long-Term Disability Life Insurance Voluntary Accidental Death or Dismemberment Insurance Dependent Life Insurance SCI 401(k) Retirement Savings Plan with Company match Employee Assistance Program

#SCI Postal Code: S4N 7B9

Category (Portal Searching): Sales

Job Location: CA-SK - Regina

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, We're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI" refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.