Production Support with Salesforce

Zodiac Solutions, Inc; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Zodiac Solutions, Inc. in Toronto, ON is seeking a Production Support professional for Salesforce to join a hybrid team. You will handle day-to-day tasks while delivering strategic enhancements.

The role requires hands-on scripting (Python/Perl), SQL, Linux/Windows proficiency, ITIL incident/problem/change familiarity, and strong collaboration to support enterprise platforms and automate operations. Training users and documenting processes in Confluence/Jira are expected.

Qualifications

• Hands-on, detail-oriented, proactive with day-to-day tasks and delivery.
• Proven collaboration across teams and strategic improvements.
• Experience supporting large-scale, global trading/risk platforms.
• Strong scripting skills (Python, PERL) and DevOps mindset.
• Solid SQL knowledge and Linux/Windows administration.
• Excellent communication and self-starter attitude.
• Bachelor’s degree or equivalent education.
• Familiarity with ITIL incident/problem/change management and documentation in Confluence/Jira.

Skills

Hands-on

Detail-oriented

Proactive

Collaboration

Enterprise platforms

Python scripting

SQL

Linux

Windows

ITIL

Confluence

Jira

Batch scheduling

Capital Markets

Education

Bachelor's degree

Tools

MS SQL

Sybase

GitHub

Nexus

Ansible

Docker

Kubernetes

Jenkins

Dynatrace

Job description

Role: Production Support with Salesforce

Location: Toronto, ON (Hybrid)

Mandatory Required Skills:

• Must be extremely hands on, detail oriented, assertive and proactive with both day-to-day tasks and short and long-term deliveries
• Proven ability to collaborate well with others, be strategically focused and realize continuous improvements
• Prior in-depth experience in supporting large-scale, enterprise-wide, global trading and risk platforms
• Consistently seeking to automate; Strong scripting skills (i.e., Python, PERL, etc.)
• Solid working understanding of LINUX, WINDOWS and SQL (including database concepts)
• Good organization skills , ability to effectively context switch and thrive in a fast pace environment
• Excellent verbal and written communication skills
• Strong interpersonal skills and self-starter attitude
• Bachelors of Science degree or equivalent
• Confidence and capability to quickly learn a new portfolio of applications, become an SME and train demanding users
• Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
• Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements
• Disciplined approach to document all processes, issues and user stories in Confluence and Jira
• Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities

Nice to Have:

• Experience with BMC Control M preferred, Autosys, Tidal or other batch scheduling platforms acceptable
• Proven history building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, Dynatrace)
• Experience with CI/CD pipeline automation (Github, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)
• Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Datalake, Docker, Kubernetes and more
• In depth understanding of Capital Markets which includes all aspects of sales lifecycle