Production Management Lead

Compunnel, Inc.; Montreal (administrative region); On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Opportunities for personal development

Career growth potential

Job summary

Compunnel, Inc. is looking for a Production Support professional based in Montreal. The role requires over 7 years of experience in managing production services, including end-user support, monitoring, and incident management. Candidates should possess strong coding skills, knowledge of AI tools, and familiarity with cloud concepts.

This position offers considerable growth opportunities by integrating advanced technologies into agile teams while supporting major client-facing applications.

Qualifications

• 7+ years of experience in production management support.
• Strong coding/scripting skills particularly in Python.
• Experience with application monitoring tools like Splunk and Grafana.

Responsibilities

• Handle production management services including end user support and systems monitoring.
• Diagnose and resolve application issues with root cause analysis.
• Develop automation solutions to improve efficiency.

Skills

7+ years of experience

AI tooling and concepts

Basic cloud knowledge

Strong coding/scripting skills (e.g., Python)

Strong debugging and problem-solving skills

Understanding of Distributed Systems

Understanding of Database Concepts, SQL Queries

Experience with Monitoring/Alerting Tools

Experience with development tools (GIT, Jenkins)

Education

Unix certification Redhat/Linux

Database certification

Financial certifications (Capital Market/Equity Derivatives)

Tools

Splunk

OpenTelemetry

Grafana

Elastic Search

GIT

Jenkins

Ansible

Puppet

Job description

Job Summary

Production Support role, based in Montreal with a hybrid in-office requirement, seeks a candidate with 7+ years of experience to join the Production Management team. The ideal candidate will leverage their passion for technology to enhance team efficiency and deliver exceptional client services across Business Units in a fast-paced, continuously changing environment. Responsibilities include end-user support, systems monitoring, incident and problem management, and plant and event management. A key aspect of the role involves building comprehensive business and application knowledge to support client-facing applications, diagnosing and resolving application issues, and developing automation to improve efficiency and reduce customer impact. The position offers significant personal development opportunities and career growth potential by exposing the candidate to cutting-edge technologies and integrating them with Agile development teams and business sponsors.

Key Responsibilities

• Handle production management services including end user support, systems monitoring, incident management, problem management, plant management and event management.
• Build extensive business and application knowledge required for supporting client facing applications.
• Diagnose and resolve application issues to ensure optimal performance and usability.
• Develop automation to reduce toil, improve efficiency and eliminate customer impact.
• Provide root cause analysis with recommendations for improvements.
• Interface with Developers to drive application fixes with right business justification.
• Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.

Required Qualifications

• 7+ years of experience
• Exposure to AI tooling and concepts
• Basic certification and knowledge around cloud
• Basic certification and knowledge around thought machine
• Adaptive to a continuous changing environment
• Ability to successfully multi-task
• Enjoy the pressure and stress of a fully engaged production management role
• Strong coding/scripting skills (e.g., Python)
• Strong debugging and problem-solving skills
• Understanding of Distributed Systems
• Understanding of Database Concepts, SQL Queries and Database Performance
• Experience working with application Monitoring/Alerting Tools (Splunk, OpenTelemetry, Grafana, Elastic Search etc.)
• Understanding of schedulers (Autosys, ETL concepts, etc.)
• Experience in building and maintaining Production and/or Non-Production environments
• Experience in development tools (GIT, Jenkins, Ansible, Puppet etc.)

Preferred Qualifications

• Experience in financial services / products

Certifications

• Unix certification Redhat/Linux
• Database certification
• Financial certifications (Capital Market/Equity Derivatives)