Production Support Engineer – AI & Incident Resolution

Tata Consultancy Services; Mississauga; On-site; CAD 100,000 - 130,000; Full time

Job summary

Tata Consultancy Services in Canada is seeking a skilled software professional to monitor, troubleshoot, and resolve application, infrastructure, and data-related issues across Java, Linux, and database environments. The role focuses on maintaining platform stability and operational readiness while collaborating with cross-functional teams.

You will analyze and debug production incidents, support deployments, and contribute to long-term resolution initiatives, including AI-driven solutions for

Qualifications

• Experience with Java applications, Linux environments, and databases.
• Ability to monitor and troubleshoot production systems.
• Experience in cross-functional collaboration.

Responsibilities

• Monitor, troubleshoot, and resolve application, infrastructure, and data-related issues.
• Perform analysis and debugging across Java applications, Linux environments, and database systems.
• Support platform stability, performance, and operational readiness.
• Collaborate with development, infrastructure, and business teams to resolve production incidents.
• Investigate recurring issues and contribute to long-term resolution initiatives.
• Support deployments, validation, and operational processes.
• Assist in maintaining AI-driven solutions supporting document digitization, document extraction, and predictive analytics workloads.

Skills

Java

Linux

Databases

Job description

Tata Consultancy Services in Canada is seeking a skilled software professional to monitor, troubleshoot, and resolve application, infrastructure, and data-related issues across Java, Linux, and database environments. The role focuses on maintaining platform stability and operational readiness while collaborating with cross-functional teams.

You will analyze and debug production incidents, support deployments, and contribute to long-term resolution initiatives, including AI-driven solutions for