L3 Support

Tata Consultancy Services; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading IT services provider in Toronto is seeking an experienced candidate to support distributed applications, emphasizing strong troubleshooting skills and technical expertise in various platforms. Responsibilities include enhancing production environment stability and ensuring effective incident resolution. The position offers a competitive salary range of 80K to 110K CAD. Applicants that meet the qualifications will be contacted within two weeks.

Qualifications

• Experience with distributed applications including Azure, OpenStack Cloud Technologies, and Java.
• Strong understanding of infrastructure.
• Excellent troubleshooting and root cause analysis skills.

Responsibilities

• Provide day-to-day support and resolve issues promptly.
• Perform controlled incident resolution in collaboration with partners.
• Monitor and improve production environment stability.

Skills

Azure

OpenStack

Java

.Net

Angular

SQL Server

Troubleshooting

Root Cause Analysis

ServiceNow

JIRA

Tools

Splunk

Datadog

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people’s stories across our workforce and implemented through equitable workplace policies and processes.

About TCS

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Roles and Responsibilities

• Experience with Distributed applications including Azure, OpenStack Cloud Technologies, RESTful, SOAP, Java, .Net, Angular, Oracle, SQL Server technologies.
• Experience with supporting web applications
• Strong understanding of Infrastructure is a Must
• Excellent in troubleshooting and root cause analysis
• Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.
• Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.
• Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.
• Address application, cross-capability and cross-release issues.
• Use meaningful metrics to monitor environment performance.
• Improve performance and resource utilization by assessing and analyzing opportunities to optimize the operational environment.
• Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and elevate issues as required.
• Comply with both disaster and business recovery plans.
• Identify/implement process improvements to enhance revenue, customer experience and reduce costs.
• Familiarity with Splunk and Datadog
• Development experience and knowledge will be an asset.
• Experience in ServiceNow and JIRA would be an asset.
• Base Salary Range: 80K CAD – 110K CAD.
• This posting is for a current vacancy.
• TCS does not use artificial intelligence tools for candidate screening or evaluation.
• The hiring process includes an initial screening by the TCS Hiring Team, followed by a technical evaluation and
• Managerial discussion conducted by the Business Team, and concluding with the final HR evaluation.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.