Banking ITIL Incident Manager & Production Support

Tata Consultancy Services; Toronto; On-site; CAD 90,000 - 110,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking an Application Support professional to sustain high-performance service processes and proactively drive improvements within the Canadian IT landscape.

The role emphasizes incident ownership, coordination with resolution teams, and ensuring robust service delivery. You will provide production support, analyze business needs, and may offer after-hours on-call support for applications.

Qualifications

• Experience in application support on Microsoft tech stacks with strong IT systems knowledge.
• Banking domain experience is preferred (payments, capital markets, etc.).
• Deep understanding of service management frameworks (ITIL) and related practices.

Responsibilities

• Maintain high performance levels for service processes and drive improvement activities.
• Own critical incidents, coordinate with resolution parties, and communicate with stakeholders for post-incident reviews.
• Ensure systems, procedures, and methodologies support outstanding service delivery and customer satisfaction.
• Provide production support on application issues, analyze business needs, and propose technology solutions.
• Offer on-call afterhours support on a rotational basis for applications.

Skills

MS Tech Stacks

Banking Industry

ITIL & Service Management

Client Relations

Project Management

Problem Solving

Continuous Improvement

Job description

Tata Consultancy Services Canada Inc. is seeking an Application Support professional to sustain high-performance service processes and proactively drive improvements within the Canadian IT landscape.

The role emphasizes incident ownership, coordination with resolution teams, and ensuring robust service delivery. You will provide production support, analyze business needs, and may offer after-hours on-call support for applications.