Senior Support Engineer

Tata Consultancy Services; Toronto; On-site; CAD 100,000 - 120,000; Full time

Job summary

Tata Consultancy Services is seeking an experienced professional in Toronto to design and implement observability-as-code solutions. The role involves leveraging tools such as Dynatrace and Terraform to enhance monitoring and performance insights across distributed systems.

Candidates should possess over 8 years of experience in observability or SRE roles, with advanced proficiency in Azure Kubernetes Services and a commitment to operational excellence.

Qualifications

• 8 years of hands-on experience in observability, SRE, or DevOps roles.
• Proficient with observability tooling and principles.
• Advanced proficiency in Azure Kubernetes Service and Terraform.

Responsibilities

• Design and implement observability-as-code solutions using Terraform.
• Drive observability improvements using industry-leading tools.
• Instrument applications for end-to-end observability.

Skills

Observability and DevOps experience

Dynatrace

ELK

Splunk

PagerDuty

Azure Kubernetes Service

Terraform

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Roles and Responsibilities:

• Design and implement observability-as-code solutions using Terraform to deploy monitoring pipelines, dashboards, and alerting strategies across distributed systems.
• Drive observability improvements leveraging industry-leading tools (Dynatrace, ELK, Splunk, PagerDuty) to achieve real-time performance insights and comprehensive system visibility.
• Instrument applications for end-to-end observability, implementing distributed tracing, metrics collection, and log aggregation across Node.js and .NET microservices and event-driven architectures.
• Troubleshoot complex incidents in production environments, diagnosing root causes across multiple service layers, databases, caches, and APIs under load using SLISLO frameworks.
• Investigate and resolve Azure Kubernetes Service (AKS) infrastructure, ensuring reliability and scalability of containerized workloads with deep proficiency in Terraform and Azure managed services (SQL MI, Redis, Functions, Event Grid).
• Translate business requirements into observable, resilient systems that meet defined SLIsSLOs and drive reliability improvements.
• Automate operational tasks to reduce toil and improve system resilience through infrastructure-as-code and CICD best practices.
• Lead incident response and remediation for mission-critical systems, conducting blameless postmortems and building resilience through chaos engineering and tabletop exercises.
• Collaborate cross-functionally with development, platform, and business teams to improve service availability, scalability, and operational excellence.

Skills Required:

• Must-have 8 years hands-on experience in observability, SRE, or DevOps roles with proven expertise across infrastructure and application-level reliability.
• Deep expertise in observability tooling Dynatrace, ELK, Splunk, and PagerDuty demonstrated understanding of observability principles (instrumentation, correlation IDs, SLISLO frameworks).
• Advanced proficiency with Azure Kubernetes Service (AKS), Terraform, and Azure.

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.