Production Support Analyst

Mindlance; Calgary; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Production Support Analyst in Calgary, Alberta. The role requires extensive experience in IT within the financial sector, particularly involving Commodities and Futures Products. Candidates should be able to manage application support and collaborate closely with business users in a fast-paced, on-call environment. Essential qualifications include strong problem-solving skills and in-depth knowledge of relevant trading activities and market data feeds, with familiarity in key software tools being advantageous.

Qualifications

• 3+ years IT experience, minimum 2 years in financial industry.
• Strong knowledge of Commodities and Futures Products.
• Experience with large-scale production systems and end of day monitoring.

Responsibilities

• 60% specialized application support, 20% user management.
• Analyze systems and liaise with business/development teams for improvements.
• 24x7 on-call monitoring based on assigned shifts.

Skills

Problem Solving

Market Data Feeds

Commodities Knowledge

Futures Products Knowledge

End of Day Monitoring

Tools

Openlink

XTP Systems

ITRS Geneos

Job Scheduler (CTRL-M)

Oracle

Microsoft SQL Server

Python

Job description

Job Title: Production Support Analyst
Location: Calgary, Alberta
Duration: 12+ Months

Must Have:

• 3+ years of experience in IT. Minimum 2 years of experience in financial industry, prior Capital Markets/Futures experience.
• Strong knowledge of Commodities and Futures Products and Ability to work with Front office Business users
• Prior in depth experience in implementing and supporting large-scale production systems, end of day monitoring, root cause analysis and problem solving skill
• Knowledge of Commodities and Futures Trading activities (Trade Flow/STP, PnL valuation/break), Market Data Feeds and knowledge of applications such as Openlink, XTP systems is highly desirable
• Knowledge of ITRS Geneos, Job Scheduler(CTRL-M), Windows, Programming in Python, Experience of supporting MQ, SOLACE, Oracle and Microsoft SQL Server
• Analyze existing systems and liaise with Business/Development team for system improvement
• 60% specialized application support, 20% user management, 20% team and vendor management
• Some weekend work as required for projects, Disaster Recovery tests, etc.
• Fast paced trading environment. Deliver to tight timelines
• 24x7 on-call based on shift assigned for end of day monitoring

Nice to have:

• Understanding of ITIL processes
• Knowledge of Devops and Cloud technologies
• Prior experience of leading Global Support team with onsite – offshore experience
• Knowledge of Business Intelligence Reporting tools (Tableau etc.)

Mindlance is an equal opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and work environment. We will be happy to work with applicants requesting accommodation at any stage of the hiring process