Bilingual Automotive Service Support Analyst - Tier 1

PBS Systems; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

PBS Systems, a leading provider in dealership management systems, seeks a Bilingual Service Support Analyst to train customers in both English and French. The role involves troubleshooting, maintaining documentation, and supporting the Service module. Company offers growth opportunities, travel, and generous bonuses for certification.

Benefits

Internal promotion and growth opportunities

Access to onsite gym or corporate membership

Free parking

Staff events

Great referral bonus

Staff discounts with GM, Dell, and more

Qualifications

• Bilingual in English and French.
• Willingness to go the 'Extra Mile'.
• Commitment to ongoing education and cross-training.

Responsibilities

• Provide training in the Service module to customers in both English and French.
• Support and troubleshoot issues for customers.
• Maintain documentation and update processes.

Skills

Communication

Time Management

Organizational Skills

Multi-tasking

Education

1-2 years experience in automotive industry or dealership

Tools

Microsoft Office Suite

Job description

Calgary HQ, 4041 128 Ave SE, Calgary, Alberta, Canada Req #816

Thursday, January 9, 2025

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity :

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role :

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As a Bilingual (FRENCH / ENGLISH) Service Support Analyst, you will provide excellent training in both languages to our new and existing customers in the Service module of our software, by assisting customers during the development, installation, and training process of their new dealership software. You will be assisting the customer with new software install training onsite as well as online / on the phone.

Responsibilities :

• Provide excellent training to our customers in the Service module of our software in both English and French
• Provide excellent Customer Service to our customers
• Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
• Support and troubleshoot issues to the Service Support team
• Maintain documentation and update as processes change within the department
• Respond to both internal and external training requests in a timely manner
• Work directly with customers and train all sessions in assigned module
• Be able to talk about and navigate our software (service module) to better assist
• Be available to travel one week out of the month (25% to Canada and the USA)

Qualifications :

• Excellent communication skills in both ENGLISH and FRENCH
• Computer proficiency with strong knowledge of Microsoft Office Suite
• 1-2 years previous experience in the automotive industry or dealership environment
• Effective time management & organizational skills, strong multi-tasking & prioritization
• Willingness to go the “Extra Mile”
• Willingness to commit to an ongoing system of education and cross-training

What we offer :

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Access to an onsite gym at some locations and / or corporate membership to Goodlife
• Free parking
• Staff events
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk / spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

• Job Function : Customer Service Representative
• Location : Calgary HQ, 4041 128 Ave SE, Calgary, Alberta, Canada

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