IT Support Analyst (D365)

CEDA; Calgary; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

CEDA is seeking a Dynamics AX Support Analyst for a 12-month contract in Calgary. The role involves key support responsibilities during the transition to D365, ensuring smooth operations across ERP environments. Ideal candidates will have 3 years in ERP support and a degree in a relevant field.

Benefits

Flexible office environment

Variety of changing work scopes

Qualifications

• 3 years experience in ERP support, preferably within Dynamics AX or similar.
• Experience with D365 Finance & Operations preferred.
• Experience with Salesforce is a strong asset.

Responsibilities

• Collaborate with IT and functional teams for smooth operations during the D365 transition.
• Provide timely responses and resolutions to user issues in Dynamics AX2012 or D365.
• Support data migration and integrity efforts for a clean transition to D365.

Skills

Organization skills

Problem-solving skills

Teamwork

Education

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field

Job description

CEDA is currently seeking a Dynamics AX Support Analyst for a 12-month contract position based out of our Calgary Alberta office.

In this role you will be providing essential support for Dynamics AX while also assisting with the transition to D365. If you are eager to help provide support during this traditional time apply now!

What we offer :

• Monday - Friday in a flexible office environment. Yes we currently offer hybrid work arrangements
• Variety : changing work scopes from one day to the next there is always a new challenge
• CEDAs Office is located along the beautiful Bow River !

Key Duties and Responsibilities

• Collaborate with IT and functional teams to ensure smooth operations during the transition
• Provide timely responses and resolutions to user issues in either Dynamics AX2012 or D365
• Contribute to testing and validation of ERP
• Support data migration efforts including the validation and reconciliation of financial and operational data
• Support data integrity efforts to ensure a clean migration to D365
• Maintains accurate documentation for common user issues and resolutions for both AX and D365 environments
• Assist in training end-users on new D365 workflows and reporting tools

Role Specifications :

• 3 years experience in ERP support preference within a Dynamics AX or similar ERP environment is required
• A Bachelors degree in Information Technology Computer Science Business Administration or a related field is required
• Experience with D365 Finance & Operations is preferred
• Experience with Salesforce is a strong asset

Skills :

• Strong organization prioritization and problem solving skills with a high attention to detail
• You have an uncompromising belief in teamwork that allows you to effectively collaborate with others while supporting the goals of the business
• A positive self-starter mentality whos willing to take initiative and work independently and also collaborate on improvements and innovation

Additional Information :

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of all responsibilities duties and skills required.

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Remote Work : Employment Type :

Contract

Key Skills

Baan,English Language,Ideas,Access,Games,Application Management

Experience : years

Vacancy : 1

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