Senior Application Support Analyst

EPAM Systems; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

EPAM Systems is seeking a Senior Application Support Analyst to join their team in Calgary. The successful candidate will be responsible for diagnosing bugs, supporting applications, and communicating with clients to ensure effective solutions. This mid-senior level role offers comprehensive benefits, including healthcare and supporting programs, fostering a diverse and inclusive work culture.

Benefits

Comprehensive healthcare, including prescription drugs, dental, and vision coverage.

Life and AD&D insurance.

Employee assistance and telehealth programs.

Disability coverage.

Paid time off, RRSP with company match, parental leave top-up.

Stock purchase program and other benefits.

Qualifications

• Excellent communication skills in English, both written and spoken.
• Strong troubleshooting and problem-solving skills.
• Core experience in application support and incident triage.

Responsibilities

• Diagnose bugs quickly and effectively.
• Support production applications at L2 or L3 level.
• Monitor and maintain applications, analyzing their health and performance.

Skills

Communication

Troubleshooting

Problem-solving

Technical communication

Multitasking

Adaptability to new technologies

Job description

Join to apply for the Senior Application Support Analyst role at EPAM Systems .

Responsibilities

• Diagnose bugs quickly and effectively.
• Communicate with client business and technical teams to gather information for bug fixes or small changes.
• Translate clients' conceptual ideas into technical solutions.
• Advise clients on the best approach for small changes.
• Support production applications at L2 or L3 level, including those based on Documentum stack.
• Analyze and resolve tickets in coordination with L1 support.
• Monitor and maintain applications, analyzing their health and performance.
• Implement features and functionalities for application releases.
• Perform database operations.
• Ensure tasks are completed within time, cost, and quality constraints, following release calendars and SLAs.
• Collaborate with application and project management teams managing CI / CD platforms.
• Adhere to security and compliance policies.
• Propose improvements to support processes, automation, and quality of application support.
• Work with multiple vendors to address bugs and perform root-cause analysis.
• Contribute to technical design of application components.
• Be available to work odd hours and handle P1 / P2 incidents.
• Engage in DevOps innovation initiatives.

Requirements

• Excellent communication skills in English, both written and spoken.
• Ability to handle multiple tasks simultaneously.
• Quick learner of new solutions and technologies.
• Ability to communicate technical solutions to non-technical audiences.
• Strong troubleshooting and problem-solving skills.
• Core experience in application support, incident triage, and troubleshooting.

We offer

• Comprehensive healthcare, including prescription drugs, dental, and vision coverage.
• Life and AD&D insurance.
• Employee assistance and telehealth programs.
• Disability coverage.
• Paid time off, RRSP with company match, parental leave top-up, stock purchase program, and other benefits.

EPAM Canada welcomes applicants with disabilities. Please contact WFA Human Resource CA at [emailprotected] for accommodations or questions.

EPAM is a global leader in digital platform engineering, committed to positive impacts on customers, employees, and communities. We foster a diverse, inclusive culture with opportunities for growth and innovation.

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job functions : Business Development, IT, Engineering
• Industries : Software Development, IT Services, Consulting

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