Production Support Analyst

mthree; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the tech and finance sectors is seeking a Production Support Analyst to join their dynamic Commodity Trading Front Office support team in Calgary. The role involves managing applications, resolving incidents, and supporting trading systems used by front office users across North America. Successful candidates will have at least 1 year of IT experience and knowledge in trading environments, offering a unique opportunity to work within investment banking's fast-paced atmosphere.

Qualifications

• Minimum 1 year of IT experience.
• Experience with Solaris Unix / Linux / Windows environments.
• Experience engaging directly with Sales and Trading desks.

Responsibilities

• Support applications in Commodity trading areas.
• Manage incidents and outages effectively.
• Document procedures and onboarding runbooks.

Skills

IT support experience

Scripting

Sybase

SQL

Job description

Want to work in technology at an investment bank?

We are looking for someone to be a part of a dynamic team for one of our clients as a Production Support Analyst. An exciting opportunity to join a Commodity Trading Front Office support team working with the Trading Floors across North America, supporting both front office users and our progressive Commodities programme.

This role is within the Commodities Production Services group based in Calgary, reporting to the Regional Head.

The group is responsible for :

• Supporting IT solutions for various business lines globally including Financial and Physical Commodity products and associated Derivatives
• Offering technical expertise and support for the systems used
• Managing and resolving incidents and outages
• Managing requests for changes, system releases, and capacity planning
• Disaster recovery, planning, and execution

About mthree :

mthree is the award-winning talent and training partner for organizations across the globe. As tech innovation reshapes our world, the skills required to succeed evolve just as quickly. At mthree, we equip individuals with the skills needed to thrive now and in the future. We recruit professionals who are eager to fast-track their careers in technology or operations within prestigious global organizations.

mthree offers experienced professionals access to top roles with our clients which include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel. Join us to work on groundbreaking technology projects, from international trading platforms to critical applications for our clients.

As an mthree employee, you'll receive full support, benefits, and the opportunity to transition into a permanent role with our client.

What will you do?

• Be responsible for support of all applications used in the Commodity trading areas including position management and Oil, Gas, Metals, Derivatives trading systems, electronic trading platform application support, rate aggregation, pricing, distribution, low latency position keeping, and auto-hedging systems.
• Take a proactive approach to managing the production plant, including ownership of monitoring, the knowledge base, and documenting new procedures and application onboarding runbooks.
• Assist as point of contact between IT and business management for organizing events such as upgrades and scheduled downtime.
• Provide miscellaneous support of existing and new systems to complement the helpdesk service already in place.
• Be part of a dynamic and vibrant global business support team that covers local trading hours from 7am to 6pm and also provides occasional out of hours support during local holidays and weekends (shared with global team per business requirements).

What do you need to succeed?

Must-have

• Solid experience in IT to include minimum 1 year of experience in the industry.
• Previous experience in a front office support role engaging directly with Sales and Trading desks is desirable.
• Experience in Solaris Unix / Linux / Windows environments, basic scripting, Sybase / SQL.

Nice to Have

• Demonstrated understanding of ITIL processes.
• Experience of implementing trading systems both 3rd party and in-house developed would be advantageous.
• Experience or knowledge of any of the following systems would be of benefit – Murex, ITRS / Geneos, D3, Control-M, KDB / Q, Fix Messaging.
• Exposure to trading systems – understanding and troubleshooting of pricing issues, integration of clients, ECN connectivity logic and flow where possible.
• Experience of integration and support of deal feeds into trading systems would be beneficial.

At mthree, our values support courageous teammates, needle movers, and learning champions while striving to support the health and well-being of all employees. We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future.

Applicants must be currently authorized to work in Canada on a full-time basis. The Company will not sponsor applicants for work visas.

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