Application Support Analyst - Onsite - (Job Number: 00054733241)

cognizant technologies; Calgary; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading technology company is seeking an experienced Application Support Analyst to provide key support in Calgary. The ideal candidate will possess extensive application support expertise, particularly in incident management for commodity trading. Join a dynamic team that values collaboration and innovation in enhancing client solutions and operational efficiency.

Qualifications

• 6+ years of experience in application support on commodity trading.
• Strong SQL scripting skills and experience with Oracle.
• L2 support experience and familiarity with support processes.

Responsibilities

• Provide second- and third-line support for user issues.
• Interact with customers on daily issues and report statuses.
• Handle production issues and provide solutions.

Skills

Application support

Incident management

SQL

Technical support

Communication skills

Education

ITIL certification

Tools

Qlikview

Business Objects

Control-M

Job description

Application Support Analyst - Onsite - (Job Number: 00054733241)

Pay Competitive

Employment type Full-Time

Job Description

Req#: 2062917 !*!

We are seeking a passionate, high energy, Application Support Analyst - Onsite. Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are looking for someone who thrives in this setting and is inspired to craft relevant solutions through true collaboration. If you are excited by change, and excel through autonomy, we would love to hear from you!

Why choose cognizant?

It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both support and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.

Location - Onsite, Calgary-AB

Must haves skills

• 6 + years of Application support on Incident management and problem management with Commodity Trading with Oil & gas / Energy Utilities and Logistics experience.
• Hand-on and technical with SQL- SQL scripting / Oracle/Deep experience in working with multiple complex interface systems.
• Strong experience in L2 support.
• Excellent communication skills in fluent English.
• Experience working with senior management and business users on day-to-day basis.

Nice to haves skills

• Qlikview / Business Objects / Axiom / Control-M
• ITIL certification preferred.

Roles & Responsibilities

• 6+ years of experience in on trading and commodity side
• Familiarity with standard support processes such as incident and issue management
• Experience of working in a high-volume time critical environment.
• Strong Technical Knowledge on SQL Server or Oracle Able to interact with the customer on day-to-day issues and send reports on daily basis.
• Should be able to communicate with Business Users and other stakeholders whenever needed.
• Experienced in Handling Production Issues and provide Bug Fix/ Solution in Production
• Providing Second- and Third-line support for user issues
• Ensuring production systems are fully operational and provide quick work around and solution.
• Strong verbal and written communication both with business users and internal IT teams. Must be able to speak fluently in English.
• Experience in preparing analyzing and presenting reports.
• Should have knowledge in ITIL Certified

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

!*!

* Proficiency Legends

Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

About the company

Cognizant is a multinational technology company that provides business consulting, information technology and outsourcing services.

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