Production Support

Virtusa; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Virtusa Corporation in Toronto, Canada, is seeking an IT Production Support Engineer with 5-7 years of experience to manage, monitor, and support critical business applications hosted on AWS.

The role requires hands-on expertise in AWS CDK, cloud infrastructure, Python, shell scripting, and automation, plus experience with BI tools such as Power BI or Cognos. You will work with development and cloud teams to resolve incidents and implement preventive measures.

Qualifications

• 5-7 years of production support experience in IT operations.
• Strong AWS Cloud Infrastructure knowledge and hands-on experience.
• Experience with cloud monitoring tools and incident management.
• Scripting in Python, Shell, and automation with Power Automate.
• Familiarity with BI tools such as Power BI or Cognos.

Responsibilities

• Provide L2 production support for AWS-hosted business applications.
• Monitor infrastructure using cloud-native and third-party tools.
• Automate routine operational tasks with Python, Shell, and Power Automate.
• Collaborate with development and cloud engineering teams to resolve incidents.
• Manage provisioning, deployment, and automation using AWS CDK and CI/CD pipelines.

Skills

AWS CDK

AWS Cloud Infrastructure & Platform

AWS/Azure knowledge

Python / Shell scripting / Power Autom

Power BI / Cognos

Tools

Git

CI/CD pipelines

GitHub Copilot

Cloudera

Axiom

Job description

Job Requirements

IT Production Support Engineer

Location

PCS CA, Toronto

Years of Experience

5-7 Years

Job Summary

We are looking for a proactive IT Production Support Engineer with strong experience in Cloud technologies (AWS) to manage, monitor, and support our critical business applications.

Responsibilities

• Provide L2 production support for business applications hosted on AWS platforms.
• Monitor infrastructure using cloud-native and third-party monitoring tools.
• Automate routine operational tasks using Python, Shell scripting, and Power Automate.
• Collaborate with development and cloud engineering teams to resolve incidents and implement preventive measures.
• Manage infrastructure provisioning, deployment, and automation using AWS CDK and CI/CD pipelines for release management.

Mandatory Skills

• AWS CDK (AWS Cloud Development Kit) – Expert level
• AWS Cloud Infrastructure & Platform Services – Expert level
• Expert-level proficiency in AWS platform, Strong knowledge of AWS and/or Azure
• Hands-on knowledge of Python, Shell scripting, and Power Automate
• Maintain and support BI tools such as Power BI and Cognos

Preferred Skills

• Familiarity with Git, CI/CD pipelines, and GitHub Copilot
• Exposure to AI/ML or Gen AI
• Familiarity with Cloudera and Axiom
• ITIL Certification or Incident/Problem Management exposure

Deal Breaker Skill

AMS

Work Experience

5-7Years