Production Support Engineer

Pacer Group; Mississauga; Hybrid; CAD 55,000 - 62,000; Part time

Job summary

Pacer Group is seeking an Application/ Production Support Engineer for a hybrid (3-4 days WFO) contract role in the Retail domain.

The position emphasizes production support with development tasks to ensure system availability, reliability, and a strong customer experience.

Qualifications

• 7+ years in application/production support and on-call incident management.
• Experience with system monitoring, performance and availability management.
• Strong troubleshooting and root-cause analysis skills.
• Experience with SDLC, code reviews, and supporting application troubleshooting.
• Experience installing and maintaining third-party software and hardware.

Responsibilities

• Provide production support and development while ensuring system availability, reliability, compliance and customer experience.
• Resolve incidents, perform root-cause analysis, troubleshoot, implement changes, monitor systems and enhance applications.

Skills

Application support

Production support

Incident management

Problem management

On-call support

Root cause analysis

Troubleshooting

Change planning

Code reviews

Testing scripts

Dev collaboration

Job description

Job Title: Application/ Production Support Engineer

Work Arrangement: Hybrid (3-4 days WFO)

Employment Type: Contract

Rate: CAD 40-45/hour

Domain: Retail

Role Summary:

• The role combines production support with development activities while ensuring system availability| reliability| compliance| and a strong customer experience.
• Responsible for supporting business-critical applications and systems through incident resolution| root-cause analysis| troubleshooting| change implementation| system monitoring| and application enhancements

Skills:

• 7+ years of strong experience in Application / Production Support, Incident & Problem Management, and On-Call Support.
• Systems monitoring| performance| availability| and reliability management
• Use of system commands and utilities
• Installation and maintenance of third-party software and hardware
• Production alert monitoring and response
• Troubleshooting and root-cause analysis
• Change procedures and implementation planning
• On-call support
• Following SDLC processes, participating in code reviews, collaborating with development teams, preparing test scripts and supporting application-related troubleshooting

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.