Cloud Production Support Engineer: AWS/Azure & Automation

Virtusa; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Virtusa in Toronto is seeking a proactive Production Support Engineer with strong Cloud and DevOps experience to manage and support critical business applications.

You will own L2 support on AWS/Azure, monitor infrastructure, troubleshoot CI/CD and deployments, and automate routine tasks using Python, Shell scripting, and Power Automate, while leveraging Power BI and Cognos for analytics.

Qualifications

• 7-10 years of IT production support experience.
• Strong experience with cloud technologies (AWS, Azure) and DevOps practices.
• Experience monitoring infrastructure with cloud-native and third-party tools.

Responsibilities

• Provide L2 support for applications hosted on AWS/Azure platforms.
• Monitor infrastructure using cloud-native and third-party monitoring tools.
• Troubleshoot application and infrastructure issues related to CI/CD pipelines and cloud deployments.
• Automate routine operational tasks using Python, Shell scripting, and Power Automate. Maintain and support BI tools such as Power BI and Cognos.
• Collaborate with development and cloud engineering teams to resolve incidents and implement preventive measures.

Tools

AWS

Azure

CI/CD tooling

Python

Shell scripting

Power Automate

Power BI

Cognos

Terraform

Job description

Virtusa in Toronto is seeking a proactive Production Support Engineer with strong Cloud and DevOps experience to manage and support critical business applications.

You will own L2 support on AWS/Azure, monitor infrastructure, troubleshoot CI/CD and deployments, and automate routine tasks using Python, Shell scripting, and Power Automate, while leveraging Power BI and Cognos for analytics.