Product Support Engineer

Alquemy; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

Alquemy is seeking a Product Support Engineer in Toronto, ON for a contract role focused on maintaining production stability, incident resolution, and continuous improvement. The role requires strong incident, problem, and change management skills, plus hands-on experience with monitoring tools like GENEOS or Control-M and solid SQL knowledge.

You will collaborate across development, infrastructure, and business teams, participate in on-call rotations, and contribute to CI/CD automation and

Qualifications

• 5–8 years of production or application support experience.
• Experience with Incident, Problem, and Change Management.
• Experience with GENEOS, Control-M, or similar monitoring tools.
• Strong SQL skills with Microsoft SQL Server, Oracle, or similar databases.

Responsibilities

• Monitor, troubleshoot, and resolve production incidents to ensure system availability and performance.
• Collaborate with development, infrastructure, and business teams to resolve technical issues.
• Support on-call and shift rotations, including coordination with global teams across time zones.
• Lead or participate in major incident calls, root cause analysis, and post-incident reviews.
• Support CI/CD deployments, automation, and internal technical initiatives.
• Document procedures, incident resolutions, and knowledge articles.

Skills

Incident management

Problem management

Change management

Troubleshooting

SQL skills

Python

Git

JIRA

Cloud technologies

Team collaboration

Tools

GENEOS

Control-M

Microsoft SQL Server

Oracle

Windows Server

WebSphere

IIS

MQ

Python

Git

JIRA

AWS

GCP

Job description

## Product Support Engineer**Toronto,ON**Posted: 09/21/2026Employment Type:ContractJob Number: 9497## Job Description**Product Support Engineer Overview**The Product Support Engineer is responsible for maintaining the stability, reliability, and performance of production applications. This role focuses on incident resolution, system monitoring, troubleshooting, and supporting application releases and continuous improvement. **Responsibilities** * Monitor, troubleshoot, and resolve production incidents to ensure system availability and performance.* Manage incident, problem, and change processes following ITIL best practices.* Collaborate with development, infrastructure, and business teams to resolve technical issues.* Support on-call and shift rotations, including coordination with global teams across time zones.* Lead or participate in major incident calls, root cause analysis, and post-incident reviews.* Support CI/CD deployments, automation, and internal technical initiatives.* Document procedures, incident resolutions, and knowledge articles. **Required Qualifications** * 5–8 years of experience in production or application support.* Strong experience with Incident, Problem, and Change Management.* Experience with GENEOS, Control-M, or similar monitoring and scheduling tools.* Strong SQL skills with Microsoft SQL Server, Oracle, or similar databases.* Experience with Windows Server, WebSphere, IIS, and MQ.* Working knowledge of Python, Git, JIRA, and cloud technologies such as AWS or GCP.* Strong communication and troubleshooting skills.* Ability to work under pressure and support time-sensitive production issues. **Preferred Qualifications** * ITIL certification.* 3+ years of experience in investment banking or financial services.* Experience with CI/CD platforms and automation.### Apply Now:Apply Online