Product Recovery Operations Specialist

IKEA Gruppe; Ottawa; On-site; Confidential; Full time

Benefits offered by this job

Wellness days

Health coverage

RRSP matching

Bonus plan

FSA

Life insurance

Employee discounts

Parental leave

Bereavement leave

EAP

Job summary

IKEA is seeking a Product Recovery Operations Specialist in Ottawa, Canada, to lead recovery activities and improve product lifecycle management. You will drive repackaging, spare part handling, assembly, and omnichannel sales efforts while aligning with sustainability goals and risk control.

This role collaborates across functions to strengthen product quality perception. As a subject matter expert, you will mentor coworkers, monitor performance, and support the Product Quality & Recovery

Qualifications

• Minimum 3 years of related experience.

Responsibilities

• Take necessary action on products to give them a second chance through product repackaging, spare part Management, product assembly and active selling both online and offline.
• Contribute as a subject matter expert in recovery operations, to implement and ensure the optimisation of the processes, tools, ways of working and training of the co-workers in the unit. Follow-up on performance to identify improvement opportunities.
• Stay up to date with the Ingka social and environmental commitments and know how to contribute to sustainability and circularity in the daily work and through the support of circular and commercial activities within the unit.
• Work collaboratively across all functions in the Customer Meeting Point to create Product Quality & Safety and Recovery awareness and support, to ensure that common related working routines and processes are followed, in order to improve the customers' quality perception of IKEA products.
• Support the Product Quality & Recovery Manager by indirectly leading the team together with the other specialists, by assigning tasks and supervising the daily operations of the Product Quality & Recovery team when required and take responsibility for the unit and develop goals.

Job description

What you'll need to have

• Minimum 3 years of related experience

A day in your life with us

• Take necessary action on products to give them a second chance through product repackaging, spare part Management, product assembly and active selling both online and offline.
• Contribute as a subject matter expert in recovery operations, to implement and ensure the optimisation of the processes, tools, ways of working and training of the co-workers in the unit. Follow-up on performance to identify improvement opportunities.
• Stay up to date with the Ingka social and environmental commitments and know how to contribute to sustainability and circularity in the daily work and through the support of circular and commercial activities within the unit. Always consider the environmental and business impact when deciding how to best recover products.
• Work collaboratively across all functions in the Customer Meeting Point to create Product Quality & Safety and Recovery awareness and support, to ensure that common related working routines and processes are followed, in order to improve the customers' quality perception of IKEA products.
• Support the Product Quality & Recovery Manager by indirectly leading the team together with the other specialists, by assigning tasks and supervising the daily operations of the Product Quality & Recovery team when required and take responsibility for the unit and develop goals.

About this work area

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Product Recovery Operations Specialist