Product Recovery Operations Specialist

Inter IKEA Systems B.V.; Ottawa; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP with IKEA contribution matching

Annual IKEA bonus incentive plan

Flexible spending account

Life insurance

Merchandise and restaurant discounts

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA is seeking a Product Recovery Operations Specialist to join our team in Ottawa. The role focuses on recovering products through repackaging, spare parts management, and assembly, while improving online and offline sales.

You will act as a subject matter expert in recovery operations, optimise processes, and contribute to sustainability and circularity across the unit. You will collaborate with multiple functions at the Customer Meeting Point to promote Product Quality & Safety and Recovery

Qualifications

• Minimum 3 years of related experience

Responsibilities

• Take action on products to give them a second chance via repackaging, spare parts management, assembly, and online/offline selling.
• Contribute as a subject matter expert in recovery operations and optimise processes, tools, and ways of working.
• Align with Ingka social and environmental commitments and advance sustainability and circularity in daily work.
• Collaborate across functions to raise Product Quality & Safety and Recovery awareness and standardize routines.
• Support the Product Quality & Recovery Manager by guiding the team, assigning tasks, and supervising daily operations.

Skills

Recovery operations

Job description

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\"

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Candidate profile (title)

Candidate profile (text)

• Default language
• Minimum 3 years of related experience

Key responsibilities (title)

Key responsibilities (text)

• Take necessary action on products to give them a second chance through product repackaging, spare part Management, product assembly and active selling both online and offline.
• Contribute as a subject matter expert in recovery operations, to implement and ensure the optimisation of the processes, tools, ways of working and training of the co-workers in the unit. Follow-up on performance to identify improvement opportunities.
• Stay up to date with the Ingka social and environmental commitments and know how to contribute to sustainability and circularity in the daily work and through the support of circular and commercial activities within the unit. Always consider the environmental and business impact when deciding how to best recover products.
• Work collaboratively across all functions in the Customer Meeting Point to create Product Quality & Safety and Recovery awareness and support, to ensure that common related working routines and processes are followed, in order to improve the customers' quality perception of IKEA products.
• Support the Product Quality & Recovery Manager by indirectly leading the team together with the other specialists, by assigning tasks and supervising the daily operations of the Product Quality & Recovery team when required and take responsibility for the unit and develop goals.

Team vision ( title)

Team vision (text) From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

Local section (title)

Local section (text) Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Product Recovery Operations Specialist

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.

We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant’s accessibility needs due to disability. If you require accommodation, please contact [e-mail]

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.