Product Ops Analyst: Drive launches & dashboards (Hybrid)

Truecontext-Corporation; Ottawa; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Social events

Wellness allowance

4 weeks vacation + 2 True2ME days + 1"

Catered lunches

Office space & snacks

Job summary

TrueContext is hiring a Product Operations Analyst to connect product management with engineering, customer success, sales and support. You will own data, processes, and tools to drive clearer decisions and faster execution.

This hands-on role requires turning messy inputs into clear systems, with quarterly planning, launch coordination, and ongoing measurement. Expect collaboration across PMs, CS, sales and marketing, and a hybrid work arrangement.

Qualifications

• 2 to 4 years of experience in product operations.
• Hands-on experience with BI or product analytics tools.
• Working knowledge of agile development and Jira/Confluence.
• Clear writing and ability to explain data to non-technical audiences.
• Strong organization and multi-project management skills.
• Ability to simplify repetitive manual work.

Responsibilities

• Build and maintain dashboards tracking adoption, usage, retention, and product health.
• Collect, tag and synthesize customer feedback from multiple channels to inform PM priorities.
• Run quarterly planning, roadmap reviews, and OKR tracking to keep stakeholders aligned.
• Coordinate launches with readiness reviews and internal communications for sales, support, and marketing.
• Own and improve product tools such as Jira and Confluence; document workflows and automate repetitive work.
• Define and report success metrics for launches and experiments; support in-app surveys and A/B tests.
• Write release notes and monthly product updates to inform the company.

Skills

Product operations

Agile development

Clear writing

Project management

Tools

Power BI

Tableau

Looker

Amplitude

Pendo

Userpilot

Jira

Confluence

Job description

TrueContext is hiring a Product Operations Analyst to connect product management with engineering, customer success, sales and support. You will own data, processes, and tools to drive clearer decisions and faster execution.

This hands-on role requires turning messy inputs into clear systems, with quarterly planning, launch coordination, and ongoing measurement. Expect collaboration across PMs, CS, sales and marketing, and a hybrid work arrangement.