Product Operations Lead: Data-Driven Product Health

Riva International, Inc.

Edmonton

On-site

CAD 90,000 - 130,000

Full time

6 days ago

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Benefits offered by this job

RRSP/TFSA matching

Paid vacation starting with 3-weeks

Paid wellness time and flexible time

Paid time off to volunteer

Extended health care benefits, dental,

Professional development allowance

Job summary

Riva International, Inc. is seeking a strategic, detail-oriented Product Operations Manager to strengthen how our Product team uses data, customer feedback, and operational signals to make better decisions.

Reporting to the Director of Product, you will build the dashboards, feedback programs, release processes, reporting rhythms, and product operations practices that help Riva understand product health, customer adoption, launch impact, and value realization across our enterprise software

Qualifications

Experience in Product Operations, Product Management, Product Analytics, Customer Insights, Business Operations, Release Operations, or related fields.
B2B SaaS or enterprise software experience with account-level adoption and complex customer workflows.
Strong knowledge of product metrics, adoption, feedback loops, and performance measurement.
Experience creating dashboards and executive views using BI or analytics tools.
Experience designing customer feedback programs.
Experience supporting release planning and launch readiness.
Ability to synthesize quantitative and qualitative inputs into practical insights.
Strong communication across Product, Engineering, Support, Sales, Marketing, and leadership.
Self-starter with ability to create structure and drive work to completion.
Experience with Salesforce, CRM data, or account-level reporting.

Responsibilities

Build and improve operating rhythms, tools, templates, trackers, and reporting practices to scale the Product team.
Define and maintain product health metrics, including usage, adoption, engagement, feature consumption, onboarding health, reliability, customer friction, and value indicators.
Create product-level dashboards and executive reporting views that turn data into clear insights, recommendations, and decision points.
Design and operate structured customer feedback programs for beta users, design partners, early customers, and strategic enterprise accounts.
Partner with Product Managers, Product Owners, Engineering, Customer Experience, Support, Sales, and Marketing to ensure feedback is captured, synthesized, and incorporated into product planning.
Support release and launch operations, including readiness tracking, customer impact assessment, internal enablement, communications, success measures, and post-release reviews.
Monitor feature adoption and post-launch performance; identify drop-off points, unexpected behaviour, customer friction, and opportunities to improve outcomes.
Create funnel and workflow views that account for enterprise usage patterns, including account-level adoption, user roles, customer segments, implementation maturity, and configuration differences.
Use product telemetry, support trends, quality signals, and observability tools to identify operational risks, recurring issues, and customer-impacting events.
Establish clear communication routines and formats for product updates, launch status, feedback themes, decisions, risks, and learning summaries.
Identify manual, inconsistent, or unclear processes and implement practical improvements that reduce administrative burden and strengthen follow-through.