AI-Driven Product & Design Operations Lead

PagerDuty, Inc.; Toronto; Hybrid; CAD 137,000 - 187,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Company equity

Flexible work arrangements

ESPP (Employee Stock Purchase Program)

Job summary

PagerDuty, Inc. in Toronto is seeking an AI-Forward Sr.

Product & Design Operations Manager to partner with Product and Design leadership, building the operating system that lets both functions plan with rigor, launch with confidence, and improve continuously. The role defines how product work is scoped, planned, prioritized, tracked, and released—establishing the planning discipline, cross-functional launch mechanisms, and customer feedback loops that turn intent into delivered outcomes.

Qualifications

• 5+ years in Product Operations, Design Operations, Business Operations, or similar.
• Experience establishing planning and prioritization processes across a product organization.
• Experience coordinating cross-functional launches or releases involving Engineering, Marketing, Support, and Customer Success.
• Strong project management and organizational skills, with a track record of building processes that run without their author.
• Experience creating and maintaining operational documentation, guidelines, and standards.
• Demonstrated ability to work autonomously and drive initiatives independently across teams you do not own.
• Experience building agentic AI workflows with Claude or similar tools.

Responsibilities

• Define the Product Operations function at PagerDuty, establishing planning discipline and clear requirements.
• Build cross-functional workflows for launching significant customer-facing changes across teams.
• Own the evidence trail for capitalizable R&D work with Finance.
• Partner with Customer Success on closed-loop product feedback and rapid responses.
• Automate operating rhythms for Product and Design teams including planning cadences and design sprints.
• Lead vendor management and tooling budgets for Product and Design.
• Enable research operations through agentic workflows and reusable customer research.

Skills

Product operations

Design operations

Cross-functional coordination

Project management

Autonomy

Claude AI workflows

Tools

Claude

Job description

PagerDuty, Inc. in Toronto is seeking an AI-Forward Sr.

Product & Design Operations Manager to partner with Product and Design leadership, building the operating system that lets both functions plan with rigor, launch with confidence, and improve continuously. The role defines how product work is scoped, planned, prioritized, tracked, and released—establishing the planning discipline, cross-functional launch mechanisms, and customer feedback loops that turn intent into delivered outcomes.