Product Manager

Telescope Recruitment; Vaughan; On-site; CAD 85,000 - 95,000; Full time

Job summary

Telescope Recruitment is seeking an experienced Product Manager for a Toronto-based Zoho Advanced Partner. The role combines Business Analysis and Project Management (3-in-1) to lead Zoho implementations and integrations.

The position is in-office in Vaughan, full-time, reporting to the CTO. You will map business processes, design Zoho solutions, and coordinate a small delivery team, with occasional travel to client sites and events.

Qualifications

• Experience in business analysis and requirement gathering.
• 2+ years in project management and DEV team leadership.
• 2+ years in business software implementation and configuration.
• Proven experience with customers via meetings and workshops.
• Excellent English verbal and written communication.
• Strong data modeling and ERD understanding.

Responsibilities

• Analyze customer business models and map their processes.
• Develop Zoho solution designs with the Zoho experts’ team.
• Support pre-sales, run demos, and manage proposals.
• Define project scope, plan, and task backlogs.
• Lead developers and system configurators; manage timelines.
• Develop training materials and conduct customer trainings.
• Configure and customize Zoho system basics.

Skills

Business analysis

Project management

Team management

English communication

Data modeling

Zoho knowledge

Education

IT/software engineering education - preferred

Tools

Zoho

Job description

Our employer is a Toronto-based Zoho Advanced Partner with outstanding achievements in delivering high-quality services to clients using Zoho technologies.

They are looking for an experienced Product Manager who is capable of Business Analysis and Project Management (3-in-1) to join their team.

The company focuses on Zoho implementation, solution design, Zoho integrations with 3rd party tools, and migration to Zoho.

• Full-time, in-office position (Vaughan)
• Reporting to the CTO (company size: 10 people)
• The role might involve occasional travel to customers and industry events
• Applicants must be legally eligible to work in Canada
• Compensation Range: 85-95k CAD + performance bonus

The candidate must have experience covering the following aspects:

Business Analysis

• Understand and analyze customer's business model and processes
• Gather customer's requirements
• Develop Zoho solution design with the Zoho experts' team
• Collaborate on tech pre-sale with our Sales team, including running custom system demos and managing proposal development

Project Delivery

• Develop project scope, plan, and tasks backlog
• Manage project tasks and timelines
• Lead developers and system configurators
• Develop training materials and conduct customer training sessions
• Configure and customize Zoho system - basic functions

Requirements

• IT/software engineering education - preferred
• Decent experience in business analysis - must
• 2+ years of experience in project management and DEV team management - must
• 2+ years of experience in business software implementation and configuration - must
• Proven experience of working with customers and conducting meetings and workshops - must
• Excellent communication and verbal skills in English - must
• Proven experience in business processes mapping and design
• Good understanding of data modeling including ERD and other design tools
• Familiarity with software configuration tools and software development methodology
• Familiarity with software design and integration patterns

Additional requirements

• Ability and willingness to work in a small and a very dynamic and flexible team
• Strong self-education capabilities
• Ability to run multiple projects and activities simultaneously
• Proactive approach and can do attitude
• Solid personal time management and prioritization skills
• Ability to work in a multi cultural environment and strong collaboration skills