Business System Analyst and Project Manager

Customerization - Zoho Consulting; Vaughan; On-site; CAD 80,000 - 100,000; Full time

Job summary

Customerization - Zoho Consulting, an Ontario-based IT company, is hiring for a combined Business Analyst & Project Manager role in Vaughan. You will gather client requirements, design Zoho-based solutions, and lead delivery from discovery through launch.

The role requires a strong PM background, experience implementing CRM/ERP, and excellent English communication. Office-based in Concord/Vaughan with full-time hours.

Qualifications

• Degree/diploma in Computer Science, IT or a related technical field.
• Experience implementing business applications (CRM, ERP) with business process mapping and data modeling.
• Strong project management track record: planning, leading teams, managing scope, timeline and risk.
• Direct experience running client workshops and requirements gathering sessions.
• Excellent written and verbal English communication.

Responsibilities

• Understand and analyze client business processes and resources.
• Gather and document requirements through workshops and discovery sessions.
• Design technology solutions spanning Zoho CRM/ERP, custom apps, and integrations.
• Lead and coordinate delivery, budgets, timelines, and risks.
• Produce technical and business documentation and train clients.

Skills

Business analysis

Project management

Client workshops

English communication

AI-assisted development curiosity

Education

Degree or diploma in Computer Science / IT or related technical field

Tools

Zoho CRM

Zoho ERP

PM software

Job description

• Applicants must be legally eligible to work in Canada

• Full-time, 40 hrs/week


• In-office, Concord, Vaughan


• CAD$80-100K


• Applicants must be legally eligible to work in Canada

About The Role

Customerization is and Ontario based IT company building business systems — from Zoho CRM/ERP implementations to fully custom solutions — for clients ranging from 30 to 1,000 employees. We are looking to fill a combined 'Business Analyst & Project Manager' role: you'll gather client requirements and design optimal tech solutions, and plan and lead delivery through to launch.

What You'll Do

Business Analysis

• Understand and analyze client business processes, available resources, documentation, and more


• Gather and document requirements through workshops, and structured discovery sessions


• Design technology solutions in collaboration with our technical/dev team — spanning Zoho CRM, ERP, custom-built applications, and integrations


• Support technical pre-sales: run solution demos, contribute to proposals


• Serve as the primary client-facing point of contact throughout engagements

Project Delivery

• Define project scope, budget, phases


• Groom tasks and manage concurrent projects in the PM software


• Monitor timelines, budgets, progress, quality, and risks across multiple concurrent projects


• Lead developers and system configurators day-to-day


• Configure, customize, or develop solutions on your own, where reasonable


• Client communications


• Produce clear technical and business documentation


• Test and validate delivered solutions


• Build training materials and run client training sessions

Requirements

Must-haves

• A degree or diploma in Computer Science, IT, or a related technical field — you need to understand tech and dev fundamentals, not just the business side


• Experience implementing business applications (CRM, ERP, or similar) — including business process mapping and data modeling


• Strong project management track record — planning, running teams, managing scope/timeline/risk


• Direct, hands‑on experience running client workshops and requirements‑gathering sessions


• Excellent written and verbal English communication


• Comfortable working with and directing AI‑assisted development, or genuinely curious and quick to pick it up

Nice to have

• Zoho experience specifically

Working style

• Comfortable in a small, fast-moving, flexible team


• Strong self‑directed learner


• Able to run multiple projects/clients simultaneously


• Proactive, \"can-do\" attitude


• Strong personal time management


• Collaborative across a multicultural team