Product Integrations & Service Delivery Coordinator

OntarioMD Inc.; Toronto; Hybrid; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Hybrid working model

Discretionary bonus program

Matched defined contribution pension

Comprehensive health, dental andVision

Extended mental health coverage

Maternity and parental leave top-up

Volunteer days

Job summary

OntarioMD Inc. is seeking a Coordinator, Products, Integrations & Service Management to support Integrated EHR products and EMR services used by clinicians. The role emphasizes onboarding adoption, documentation, and collaboration with EMR vendors and delivery partners.

You will monitor onboarding activities, update training materials, and help transition pilots to fully operational services while aligning with OntarioMD processes and CRM usage.

Qualifications

• Post-secondary education in Business Administration, Health Administration and/or Information Technology, or equivalent experience.
• Minimum three (3) years experience in an IT project environment within the provincial healthcare environment, providing administrative and project coordination support.
• Ability to articulate complex processes into simple business terms is required.
• Demonstrated experience leveraging Microsoft Excel to gather, analyze, prepare large volumes of data is critical, and maintaining ongoing reporting is required.
• Familiarity with EMRs and/or provincial EHR products and services is an asset.

Responsibilities

• Works collaboratively with internal and external stakeholders to identify and progress users through onboarding and adoption activities.
• Provides operational onboarding and adoption activities including documenting action items, RAID, project schedules and deployment planning.
• Supports change management and adoption of provincial EMR integrated EHR products and services with reporting on onboarding activities.
• Updates documentation, collateral, training materials and website content as required by projects.
• Ensures problems are identified, defined and escalated as necessary.

Skills

Stakeholder management

Onboarding & adoption

Project coordination

Data reporting

Change management

Education

Post-secondary education in Business Administration, Health Administration or Information Technology

Tools

Microsoft Dynamics 365

Microsoft Office Suite

SharePoint

Power BI

Visio

Microsoft Project

Job description

OntarioMD Inc. is seeking a Coordinator, Products, Integrations & Service Management to support Integrated EHR products and EMR services used by clinicians. The role emphasizes onboarding adoption, documentation, and collaboration with EMR vendors and delivery partners.

You will monitor onboarding activities, update training materials, and help transition pilots to fully operational services while aligning with OntarioMD processes and CRM usage.