Coordinator, Products, Integrations & Service Management

OntarioMD Inc.; Toronto; Hybrid; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Hybrid working model

Discretionary bonus program

Matched defined contribution pension

Comprehensive health, dental andVision

Extended mental health coverage

Maternity and parental leave top-up

Volunteer days

Job summary

OntarioMD Inc. is seeking a Coordinator, Products, Integrations & Service Management to support Integrated EHR products and EMR services used by clinicians. The role emphasizes onboarding adoption, documentation, and collaboration with EMR vendors and delivery partners.

You will monitor onboarding activities, update training materials, and help transition pilots to fully operational services while aligning with OntarioMD processes and CRM usage.

Qualifications

• Post-secondary education in Business Administration, Health Administration and/or Information Technology, or equivalent experience.
• Minimum three (3) years experience in an IT project environment within the provincial healthcare environment, providing administrative and project coordination support.
• Ability to articulate complex processes into simple business terms is required.
• Demonstrated experience leveraging Microsoft Excel to gather, analyze, prepare large volumes of data is critical, and maintaining ongoing reporting is required.
• Familiarity with EMRs and/or provincial EHR products and services is an asset.

Responsibilities

• Works collaboratively with internal and external stakeholders to identify and progress users through onboarding and adoption activities.
• Provides operational onboarding and adoption activities including documenting action items, RAID, project schedules and deployment planning.
• Supports change management and adoption of provincial EMR integrated EHR products and services with reporting on onboarding activities.
• Updates documentation, collateral, training materials and website content as required by projects.
• Ensures problems are identified, defined and escalated as necessary.

Skills

Stakeholder management

Onboarding & adoption

Project coordination

Data reporting

Change management

Education

Post-secondary education in Business Administration, Health Administration or Information Technology

Tools

Microsoft Dynamics 365

Microsoft Office Suite

SharePoint

Power BI

Visio

Microsoft Project

Job description

Coordinator, Products, Integrations & Service Management

Coordinator, Products, Integrations & Service Management

Permanent Full-Time, Hybrid

The Product Coordinator is responsible for supporting initiatives and operational duties relating to Integrated EHR Products and EMR Contextual Launch Services used by community-based clinicians. This position requires close collaboration with both internal and external stakeholders, including EMR vendors, system delivery partners, and other stakeholders involved in the EHR ecosystem.

Reporting to the Director, Product Delivery:

Under the direction of the Director, Product Delivery, and working with one or more additional managers in a matrix reporting environment, key responsibilities include:

1. Works collaboratively with internal and external stakeholders to identify and progress users through onboarding and adoption activities.

• Is responsible for coordinating meetings, drafting meeting minutes, managing and monitoring action items, and actively engaging in meetings.
• Operational onboarding and adoption activities including:
  • Managing and monitoring supporting documentation such as action items, RAID, project schedules
  • Contributes to the development of key activities and artefacts that support clinician adoption such as product deployment planning, service-related communications and collateral, and clinician adoption planning.
• Participates in activities required to support successfully transitioning a product/service from a pilot phase to fully operational.
• Engages and contributes to project-related discussions with internal and external teams to support operational efficiencies.

2. Provides operational support to change management and adoption of provincial EMR integrated EHR products and services:

• Is responsible for actively monitoring, and reporting on, onboarding and adoption activities and the use of provincial EMR integrated EHR products and services.
• In collaboration with internal teams, participates in the identification of requirements such as data, reporting fields, functionality enhancements to support operational reporting requirements.
• Supports the Integrations team in meeting objectives and timelines associated with onboarding and adoption milestones and activities.
• Updates documentation, collateral, training materials and website content as required by the project or ongoing operational maintenance.
• Ensures problems are identified, defined and manages escalations as necessary.

3. Contributes to and enforces compliance with OMD processes related to adoption of provincial EMR integrated EHR products and services.

• Collaborates in internal and external stakeholder and delivery partners to refine and optimize processes, documentation, and roles and responsibilities associated with EHR integrations.
• Supports alignment to and continuous improvement of OMD’s common operating model, including a leveraged use of CRM (Microsoft Dynamics 365) and other assets.
• Contributes to the improvement of OMD practices as part of an ongoing iterative process.

Requirements that are important to us:

• Post-secondary education in Business Administration, Health Administration and/or Information Technology, or equivalent experience.
• Minimum three (3) years experience in an IT project environment within the provincial healthcare environment, providing administrative and project coordination support.
• Experience building and maintaining productive working relationships with stakeholders (e.g., internal and/or external partners.)
• Ability to articulate complex processes into simple business terms is required.
• Ability to prepare communications and oral presentation materials with attention to detail is required.
• Demonstrated in-depth experience using a variety of office automation tools including Microsoft Office Suite (i.e., Teams, Word, Outlook, Excel, Visio, and Power Point) SharePoint and Microsoft Dynamics 365. Familiarity with Microsoft Project and Power BI are considered assets.
• Demonstrated experience leveraging Microsoft Excel to gather, analyze, prepare large volumes of data is critical, and maintaining ongoing reporting is required.
• Familiarity with EMRs and/or provincial EHR products and services is an asset.

Coordinator, Products, Integrations & Service Management

Coordinator, Products, Integrations & Service Management

Permanent Full-Time, Hybrid

The Product Coordinator is responsible for supporting initiatives and operational duties relating to Integrated EHR Products and EMR Contextual Launch Services used by community-based clinicians. This position requires close collaboration with both internal and external stakeholders, including EMR vendors, system delivery partners, and other stakeholders involved in the EHR ecosystem.

Reporting to the Director, Product Delivery:

Under the direction of the Director, Product Delivery, and working with one or more additional managers in a matrix reporting environment, key responsibilities include:

1. Works collaboratively with internal and external stakeholders to identify and progress users through onboarding and adoption activities.

• Is responsible for coordinating meetings, drafting meeting minutes, managing and monitoring action items, and actively engaging in meetings.
• Operational onboarding and adoption activities including:
  • Managing and monitoring supporting documentation such as action items, RAID, project schedules
  • Contributes to the development of key activities and artefacts that support clinician adoption such as product deployment planning, service-related communications and collateral, and clinician adoption planning.
• Participates in activities required to support successfully transitioning a product/service from a pilot phase to fully operational.
• Engages and contributes to project-related discussions with internal and external teams to support operational efficiencies.

2. Provides operational support to change management and adoption of provincial EMR integrated EHR products and services:

• Is responsible for actively monitoring, and reporting on, onboarding and adoption activities and the use of provincial EMR integrated EHR products and services.
• In collaboration with internal teams, participates in the identification of requirements such as data, reporting fields, functionality enhancements to support operational reporting requirements.
• Supports the Integrations team in meeting objectives and timelines associated with onboarding and adoption milestones and activities.
• Updates documentation, collateral, training materials and website content as required by the project or ongoing operational maintenance.
• Ensures problems are identified, defined and manages escalations as necessary.

3. Contributes to and enforces compliance with OMD processes related to adoption of provincial EMR integrated EHR products and services.

• Collaborates in internal and external stakeholder and delivery partners to refine and optimize processes, documentation, and roles and responsibilities associated with EHR integrations.
• Supports alignment to and continuous improvement of OMD’s common operating model, including a leveraged use of CRM (Microsoft Dynamics 365) and other assets.
• Contributes to the improvement of OMD practices as part of an ongoing iterative process.

Requirements that are important to us:

• Post-secondary education in Business Administration, Health Administration and/or Information Technology, or equivalent experience.
• Minimum three (3) years experience in an IT project environment within the provincial healthcare environment, providing administrative and project coordination support.
• Experience building and maintaining productive working relationships with stakeholders (e.g., internal and/or external partners.)
• Ability to articulate complex processes into simple business terms is required.
• Ability to prepare communications and oral presentation materials with attention to detail is required.
• Demonstrated in-depth experience using a variety of office automation tools including Microsoft Office Suite (i.e., Teams, Word, Outlook, Excel, Visio, and Power Point) SharePoint and Microsoft Dynamics 365. Familiarity with Microsoft Project and Power BI are considered assets.
• Demonstrated experience leveraging Microsoft Excel to gather, analyze, prepare large volumes of data is critical, and maintaining ongoing reporting is required.
• Familiarity with EMRs and/or provincial EHR products and services is an asset.

What we offer:

Base salary range of$60,000 - $65,000annually; final compensation offered will be determined based on experience, skill set, education, training, and internal equity.

• Fun, friendly, and dynamic work environment with a passion for digital health.
• Hybrid working model.
• Participation in our discretionary bonus program, in accordance with our policy.
• Matched defined contribution pension plan.
• Comprehensive health, dental and vision plans, with 100% employer-paid premiums.
• Extended mental health coverage.
• Maternity and parental leave top-up programs.
• Short-term and long-term disability programs.
• Employee/family assistance programs.
• Professional development opportunities.
• Two (2) annual paid volunteer days to contribute to causes that matter to you.
• One (1) annual floater day.
• Fantastic opportunity to grow within the team and throughout the organization.
• An organization recognized as one of the Best Places to Work by HRD Canada for two consecutive years.