Senior Product Specialist, Product Implementation

Ontario Health | Santé Ontario; Toronto; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Health coverage

Well-being accounts

Pension plan

Vacation entitlement

Personal days

Learning opportunities

Communities of Inclusion

Job summary

Ontario Health | Santé Ontario seeks a Senior Specialist, Product Implementation to drive product leadership within Digital Excellence in Health. You will manage lifecycle activities, engage stakeholders, and guide cross‑functional teams to deliver high-impact health IT solutions.

In this role you’ll coordinate requirements, ensure alignment with policy, and advance eReferral and Central Intake initiatives in a collaborative, agile environment across Ontario Health teams and partners.

Qualifications

• Bachelor’s or Master’s degree in a related discipline or equivalent experience.
• 5–7 years of Product Management and IT Business Analysis/PM experience.
• Certified Scrum Product Owner and Scrum Master designation is an asset.
• Experience with requirements elicitation, analysis, and SDLC in Agile environments.
• Healthcare integration knowledge is a plus.

Responsibilities

• Support Product Manager and contribute to product vision, roadmaps, and priorities.
• Lead product enhancements, network transitions and integration initiatives.
• Identify opportunities for Central Intake and eReferral synergies across portfolios.
• Anticipate and address risks, dependencies, and timelines.
• Champion continuous improvement of processes, products, and practices.
• Maintain expert knowledge of assigned products, architecture, and standards.
• Collaborate with Agile delivery teams to implement and optimize products.

Skills

Analytical thinking

Stakeholder engagement

Project management

Agile methodologies

Requirements analysis

Healthcare IT

Communication skills

Education

Bachelor’s or Master’s degree in a relevant field

Certified Scrum Product Owner

Tools

JIRA

Confluence

SharePoint

BI tools

SQL

Job description

. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Role

At Ontario Health, your growth and well-being aren’t just supported—they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Based on your role, you may receive:

• Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
• Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
• A premium defined benefit pension plan, ensuring long-term financial security
• Competitive vacation entitlement that encourages time to rest and recharge
• Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
• Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
• A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
• Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

Want to make a difference in your career? Consider this opportunity.

Ontario Health is seeking a Senior Specialist, Product Implementation to support Digital Excellence in Health product teams through expert product leadership, business analysis, stakeholder engagement, and implementation excellence. In this role, you will serve as a subject matter expert for assigned products, helping to manage all aspects of the product lifecycle, including requirements gathering, product enhancements, eReferral network transition activities, integration initiatives, and continuous product improvement. You will work closely with cross-functional teams, healthcare partners, government stakeholders, and external organizations to ensure products remain relevant, effective, and aligned with organizational priorities. This role is ideal for a strategic thinker with strong analytical, communication, and project management skills who thrives in a collaborative, agile environment.

Here Is What You Will Be Doing

Product Leadership & Strategy

• Support Product Manager and contribute to the development of product vision, roadmaps, and strategic priorities.
• Lead product enhancement, network transition and integration initiatives across cross-functional teams.
• Identify opportunities for Central Intake and eReferral product synergies and efficiencies across multiple portfolios.
• Anticipate and address short- and long-term product challenges, risks, and dependencies.
• Champion continuous improvement initiatives that enhance products, processes, and team practices.
• Maintain expert-level knowledge of assigned products, their architecture, policies, procedures, and standards.
• eReferral and Central Intake experience would be an asset

Business Analysis & Requirements Management

• Translate business goals and product vision into functional and non-functional requirements.
• Lead business requirements gathering using, workshops, surveys, process mapping, document analysis, use cases, storyboards,
• Validate, analyze, and document requirements to ensure they are complete, consistent, feasible, and testable.
• Serve as the authoritative source for product requirements and acceptance criteria.
• Conduct impact assessments for product enhancements and releases.
• Document security, privacy, legal, maintainability, and other non-functional requirements.
• Participate in sprint planning and collaborate closely with development, quality assurance, and UX teams.

Stakeholder & Client Engagement

• Build and maintain strong relationships with internal teams, healthcare organizations, government agencies, and external partners.
• Engage users and stakeholders to understand challenges, opportunities, and business needs.
• Develop communication plan to support product adoption, transition and release activities.
• Ensure stakeholder needs are effectively addressed.

Project Management

• Lead and coordinate existing network transition to eReferral Ontario
• Coordinate cross-functional teams, including business, technical, clinical, vendor, and external partner resources, to achieve transition work.
• Identify and mitigate project risks and proactively resolve issues that may impact timelines, deliverables, or stakeholder expectations.

Technical & Operational Excellence

• Support feasibility assessments, vendor evaluations, and RFP development activities.
• Research and assess software solutions to support business needs.
• Collaborate within Agile delivery teams to ensure successful product implementation and ongoing optimization.
• Contribute to the creation of new business processes, tools, and operational approaches that enhance organizational effectiveness.

Education And Experience

Here is what you will need to be successful:

• Bachelor’s or Master’s degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.
• 5 – 7 years of experience in Product Management and Information Technology Business Analysis and project management and/or vendor management.
• Certified Scrum Product Owner and Scrum Master designation is an asset.
• Experience with formal requirements elicitation, analysis techniques, process design, re‑engineering, implementation, and data analysis.
• In-depth knowledge of multiple agile methodologies and the capability to apply HA-level techniques.
• In-depth knowledge of documentation tooling such as Confluence Wiki or similar tools.
• Strong knowledge of JIRA or similar bug tracking tools.
• Strong knowledge of project delivery practices in a matrix environment.
• Strong knowledge of Process Mapping Techniques.
• Excellent knowledge of SDLC. Preferred in Agile Environment
• Experience with healthcare integration projects is considered an asset.
• Knowledge of SharePoint, BI tools, optional SQL, VBA,
• Knowledge of user-centric design and innovation.
• Expert knowledge of the business domain specific to their product area.
• Excellent knowledge of ITSM practices.
• Strong knowledge of the Ontario healthcare system.
• Demonstrated understanding and ability to work with healthcare systems, HL7/FHIR, XML messaging principles, techniques, and technologies.

Knowledge And Skills

• Strong analytical, problem-solving, requirements analysis, stakeholder analysis, and impact assessment skills.
• Excellent verbal and written communication skills with the ability to facilitate discussions, gather requirements, influence stakeholders, and secure buy-in.
• Strong interpersonal, vendor and relationship management, along with emotional intelligence skills.
• Project Management skillset would be an asset
• Ability to quickly learn and apply new concepts, technologies, and methodologies.
• Highly organized, detail-oriented, and able to manage multiple priorities and projects in a fast-paced environment.
• Proven ability to make sound decisions with significant organizational impact.
• Demonstrated ability to collaborate effectively across product teams, portfolios, executive stakeholders, vendors, and external partners.

Location:

Ontario Health (OH) welcomes applications from candidates across Ontario. Please note that this role follows an in-office work model, requiring employees to work from a designated, approved Ontario Health location.

Employment Type

Temporary + (Fixed Term) Full time

Contract Length

11 Month(s)

Salary Band

Band 6

External Application Deadline Date

October 22, 2026

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email [e-mail] and a member of the team will connect with you within 48 hours.