Product Documentation Lead — AI-Driven Tech & APIs

CrowdStrike; Toronto; Hybrid; CAD 100,000 - 165,000; Full time

Benefits offered by this job

Market compensation

Equity awards

Wellness programs

Vacation & holidays

Parental leave

Professional development

Employee networks

Job summary

CrowdStrike is seeking a Technical Writer III for a hybrid role in our Toronto, Canada office. You will craft customer-focused documentation, partner with product teams, and advance our AI-powered authoring practices to improve content quality and delivery.

You’ll own projects, mentor teammates, and advocate for customers in a fast-paced environment. Ideal candidates bring DITA/XML, OxygenXML, and Git tooling experience, plus a passion for user-centric, scalable information architecture and

Qualifications

• Portfolio of technical writing with modern, conversational voice.
• Excellent writing with clear information hierarchy.
• Thrives in fast-paced, high-expectation environments.
• Strong audience analysis and problem solving.
• Experience documenting customer problems and needs.
• Curiosity for AI-powered authoring workflows.

Responsibilities

• Produce high-quality documentation: features, release notes, API docs.
• Research product knowledge and collaborate with SMEs.
• Partner with designers, engineers, and product managers.
• Follow team standards and participate in content reviews.
• Mentor other writers and contribute to reviews.
• Integrate AI to improve quality and velocity.
• Define and manage own projects while advocating for customers.

Skills

Technical writing

Audience analysis

Collaboration

AI in documentation

User-centered design

Problem solving

DITA/XML familiarity

Structured authoring

Information architecture

Conveying technical info

Tools

OxygenXML Editor

Git

GitHub

GitLab

Bitbucket

CCMS

Job description

CrowdStrike is seeking a Technical Writer III for a hybrid role in our Toronto, Canada office. You will craft customer-focused documentation, partner with product teams, and advance our AI-powered authoring practices to improve content quality and delivery.

You’ll own projects, mentor teammates, and advocate for customers in a fast-paced environment. Ideal candidates bring DITA/XML, OxygenXML, and Git tooling experience, plus a passion for user-centric, scalable information architecture and