Senior GenAI Technical Writer — Remote (Canada)

Trustly; Toronto; Remote; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible paid time off

Comprehensive medical and dental insurance

Home office set-up allowance

Internet stipend

401k and RRSP retirement plan match

Gender-neutral paid parental leave

Job summary

A financial technology company is seeking a Senior Technical Writer in Canada to create clear and concise content for customer and employee use. This remote role requires over 5 years of technical writing experience and a focus on enhancing customer success through high-quality documentation. Ideal candidates will thrive in a fast-paced, collaborative environment. Competitive salary and comprehensive benefits are offered.

Qualifications

• Passionate content writer with software environment expertise.
• Experience in creating clear documentation and procedural materials.
• Adept at creating content for human and machine readability.

Responsibilities

• Design and publish customer-facing help content.
• Create and maintain employee knowledge base articles.
• Develop response libraries for common inquiries.

Skills

Technical writing

Content management

Conversational design

Customer support content creation

Cross-functional collaboration

Education

5+ years of experience in technical writing

Tools

Salesforce Knowledge

Job description

A financial technology company is seeking a Senior Technical Writer in Canada to create clear and concise content for customer and employee use. This remote role requires over 5 years of technical writing experience and a focus on enhancing customer success through high-quality documentation. Ideal candidates will thrive in a fast-paced, collaborative environment. Competitive salary and comprehensive benefits are offered.