Product Advisor - Volkswagen Surrey

The Jim Pattison Auto Group; Surrey; Hybrid; CAD 42,000 - 70,000; Full time

Benefits offered by this job

Commission and bonus opportunities

Vendor promotions and purchase program

Career growth within a large autoGroup

Manufacturer and in-house training

Recognition and rewards program

Positive team environment

Job summary

The Jim Pattison Volkswagen Surrey is seeking a Product Advisor to guide customers through the vehicle purchase journey and deliver a premium experience aligned with the VW brand.

You will present pricing, financing options, and assist in structuring deals in collaboration with management, while building lasting customer relationships. Training and support are provided to help you succeed.

Qualifications

• High school diploma or equivalent required.
• Eligible to obtain a VSA license.
• Must be available all days including evenings and weekends.
• Strong work ethic with high energy and motivation.
• Excellent communication and interpersonal skills.
• Customer-focused with ability to build rapport.
• Highly organized with ability to multi-task and follow up.
• Sales or customer service experience is a plus but not required.

Responsibilities

• Guide customers through the vehicle purchase journey delivering a premium experience.
• Present options, pricing, and financing; structure deals with management.
• Demonstrate vehicles and lead test drives.
• Maintain CRM-driven follow up and manage leads.
• Coordinate deliveries and ensure smooth handover.
• Continuously develop product knowledge on OEM features and trends.
• Contribute to team success with a positive attitude and work ethic.

Skills

Communication

Interpersonal skills

Customer service

Organizational skills

Multitasking

Sales mindset

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Job Description

Posted Saturday, August 22, 2026 at 10:00 AM

Jim Pattison Volkswagen Surrey is looking for a motivated, customer-focused, and tech-savvy individual to join our team as a Product Advisor. We are seeking someone who enjoys connecting with people, delivering exceptional service, and building lasting customer relationships while working toward personal and team goals.

Whether you already have experience in automotive sales or are interested in starting a career in the industry, this is a great opportunity to grow with a respected automotive brand. We welcome individuals who are driven, reliable, personable, and eager to learn. With the right attitude and dedication, we will provide the training and support you need to succeed in the automotive business.

A day in the Life

As a Product Advisor, you will act as the consultant who will be responsible for guiding customers through the entire vehicle purchase journey, while delivering a premium customer experience aligned with the Volkswagen brand.

• Welcome and assist customers in a professional and engaging manner, both in store and through phone and online inquiries.
• Build rapport with customers to understand their needs and recommend suitable vehicle options.
• Conduct vehicle presentations and test drives.
• Present pricing, financing options, and assist in structuring deals in collaboration with management.
• Maintain accurate and consistent follow up using CRM tools to manage leads and customer relationships.
• Coordinate vehicle deliveries and ensure a seamless handover experience.
• Continuously develop product knowledge and stay up to date on OEMfeatures, technology, and market trends.
• Contribute to team success by maintaining a positive attitude and strong work ethic.

Success in this role comes from consistent effort, strong follow up habits, and the ability to build trust with customers.

What We're Looking For

• High school diploma or equivalent required.
• Eligible to obtain a VSA license.
• Must be available all days of the week, including evenings and weekends. Shifts will average 40 hours per week.
• Strong work ethic with a high level of energy and motivation to succeed.
• Excellent communication and interpersonal skills.
• Customer focused mindset with the ability to build rapport and trust.
• Highly organized with the ability to multi task and follow up consistently.
• Positive attitude and willingness to learn in a fast paced sales environment.
• Previous sales or customer service experience is a strong asset, but not required.

What We Offer

• Competitive compensation plan with commission and bonus opportunities.
• We have premium products with highly effective prices at our high-volume location.
• Career growth opportunities within a large and well-established automotive group.
• Manufacturer and in-house training are provided.
• Exclusive access to vendor promotions, offers and purchase programs.
• Recognition and rewards program.
• Amazing colleagues, great working environment, and a team building culture!

This role requires successful candidates to submit a satisfactory Driver's Abstract.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail].