Product Advisor - Volvo Cars Surrey

The Jim Pattison Auto Group; Surrey; Hybrid; CAD 45,000 - 75,000; Full time

Benefits offered by this job

Commission-based pay

In-house training

Manufacturer training

Career growth opportunities

Vendor promotions

Team-building culture

Job summary

Jim Pattison Volvo Cars Surrey is seeking an experienced Product Advisor to guide customers through the vehicle purchase journey and deliver an exceptional ownership experience. The role demands a customer-focused, tech-savvy professional with strong communication skills and a drive for sales excellence.

The position is full-time (40 hours weekly) with a variable commission structure. Training from the manufacturer and in-house programs are provided.

Qualifications

• High school diploma or equivalent required.
• Eligible to obtain a VSA license.
• Available all days including evenings and weekends; 40 hours per week.
• Strong work ethic with high energy and motivation to succeed.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with ability to build rapport and trust.
• Highly organized with ability to multi-task and follow up consistently.

Responsibilities

• Welcome and assist customers in a professional and engaging manner, in store, on phone and online inquiries.
• Build rapport with customers to understand needs and recommend vehicle options.
• Conduct vehicle presentations and test drives.
• Present pricing, financing options, and assist in structuring deals with management.
• Maintain accurate follow-up using CRM tools to manage leads and relationships.
• Coordinate vehicle deliveries and ensure a seamless handover experience.
• Continuously develop product knowledge and stay up to date on OEM features and market trends.
• Contribute to team success with a positive attitude and strong work ethic.

Skills

Interpersonal skills

Communication

Customer focus

Energy and motivation

Organizational ability

Education

High school diploma

Tools

CRM tools

Job description

Job Description

Posted Tuesday, September 8, 2026 at 10:00 AM

Introduction

Jim Pattison Volvo Cars Surrey is seeking an experienced Product Advisor who is passionate about automotive sales and delivering an exceptional client experience. We are looking for a driven, personable, and tech‑savvy professional with a strong understanding of the automotive industry and a proven ability to build meaningful customer relationships.

As a Product Advisor, you will play a key role in guiding customers through their vehicle purchase journey—from understanding their needs and presenting the right products to providing an outstanding ownership experience. We are looking for someone who is confident, motivated, customer‑focused, and committed to achieving sales excellence.

Schedule: This is a full‑time, permanent position of 40 hours per week. The regular work schedule may vary based on dealership requirements and may include weekend work schedule.

Pay Range: Variable commission structure.

This role reports to the Sales Manager of the dealership.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.
Customer satisfaction is our priority and it's accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

A day in the Life

As a Product Advisor, you will be responsible for guiding customers through the entire vehicle purchase journey, while delivering a premium customer experience aligned with the Volvo Cars brand.

• Welcome and assist customers in a professional and engaging manner, both in store and through phone and online inquiries.
• Build rapport with customers to understand their needs and recommend suitable vehicle options.
• Conduct vehicle presentations and test drives.
• Present pricing, financing options, and assist in structuring deals in collaboration with management.
• Maintain accurate and consistent follow up using CRM tools to manage leads and customer relationships.
• Coordinate vehicle deliveries and ensure a seamless handover experience.
• Continuously develop product knowledge and stay up to date on OEMfeatures, technology, and market trends.
• Contribute to team success by maintaining a positive attitude and strong work ethic.

Success in this role comes from consistent effort, strong follow up habits, and the ability to build trust with customers.

What We're Looking For

• High school diploma or equivalent required.
• Eligible to obtain a VSA license.
• Must be available all days of the week, including evenings and weekends. Shifts will average 40 hours per week.
• Strong work ethic with a high level of energy and motivation to succeed.
• Excellent communication and interpersonal skills.
• Customer focused mindset with the ability to build rapport and trust.
• Highly organized with the ability to multi task and follow up consistently.
• Positive attitude and willingness to learn in a fast paced sales environment.
• Previous sales or customer service experience is a strong asset, but not required.

What We Offer

• Competitive compensation plan with commission and bonus opportunities.
• We have premium products with highly effective prices at our high‑volume location.
• Career growth opportunities within a large and well‑established automotive group.
• Manufacturer and in‑house training are provided.
• Exclusive access to vendor promotions, offers and purchase programs.
• Recognition and rewards program.
• Amazing colleagues, great working environment, and a team building culture!

This role requires successful candidates to submit a satisfactory Driver's Abstract.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail].