Produce Operations Lead - Customer-Focused & Growth

Farm Boy Inc.; Kitchener; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Employee discount

On-the-job training

Internal promotions

Community programs

Job summary

Farm Boy Inc. is seeking an energetic Store Supervisor to support the Department Manager in delivering the best fresh shopping experience. You will focus on customer service, product quality, and safety while leading a team to meet performance goals.

In this role, you will manage daily operations, assist with training, and ensure accurate inventory and documentation. A post-secondary education and supervisory experience are preferred, with flexibility for a dynamic schedule including weekends

Qualifications

• We require a post-secondary program completion with supervisory/management experience.
• Ability to deliver exceptional customer service in a fast-paced environment.
• Strong organizational, analytical, and interpersonal skills.

Responsibilities

• Provide outstanding customer service and support department strategies to achieve performance goals.
• Assist with daily operations including product prep, pricing, rotation, and cleanliness.
• Record shrink activity, support inventory counts, and document procedures.
• Ensure compliance with Safe Food Handling, Health & Safety, and company policies.
• Train and support department team members and assist with scheduling.

Skills

Customer service

Leadership

Communication

Organizational skills

Interpersonal skills

Problem solving

Education

Post-secondary program

Tools

Office software

Job description

Farm Boy Inc. is seeking an energetic Store Supervisor to support the Department Manager in delivering the best fresh shopping experience. You will focus on customer service, product quality, and safety while leading a team to meet performance goals.

In this role, you will manage daily operations, assist with training, and ensure accurate inventory and documentation. A post-secondary education and supervisory experience are preferred, with flexibility for a dynamic schedule including weekends