Retail Customer Experience Specialist

Farm Boy Inc.; Oshawa; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

10% discount on in-store purchases

Job summary

Farm Boy Inc. is seeking a customer-focused team member to help create a welcoming, fresh shopping experience and support excellent service standards in-store.

Responsibilities include greeting customers, stocking displays, maintaining cleanliness, and adhering to health, safety, and food safety policies. The role requires flexibility for evenings, weekends, and holidays, with opportunities for growth and internal promotions.

Qualifications

• A genuine passion for delivering engaging and exceptional customer service.
• Retail experience is considered an asset; an equivalent combination of education and experience will also be considered.
• The ability to work independently with attention to detail and pride in delivering quality results and maintaining cleanliness standards.
• A collaborative, team-oriented approach supported by strong communication and organizational skills.
• Thrive in a fast-paced, hands‑on setting that involves multiple deadlines, extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

Responsibilities

• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
• Welcome, greet, and assist customers using Farm Boy Service Standards while sharing your knowledge and enthusiasm for our products.
• Package, stock, and rotate merchandise on display counters and shelves, ensuring high-quality presentation and accurate signage.
• Maintain clean, safe, and organized work and storage areas through general housekeeping duties, including sweeping, mopping, and dusting.
• Follow all corporate policies and procedures, with a strong focus on Health & Safety, Food Safety, and proper equipment use.
• Complete designated opening and closing procedures and support fellow Team Members as needed.
• Support the team with additional duties on a periodic basis.

Skills

Customer service

Retail experience

Attention to detail

Teamwork

Flexible schedule

Stamina

English fluency

French asset

Job description

Farm Boy Inc. is seeking a customer-focused team member to help create a welcoming, fresh shopping experience and support excellent service standards in-store.

Responsibilities include greeting customers, stocking displays, maintaining cleanliness, and adhering to health, safety, and food safety policies. The role requires flexibility for evenings, weekends, and holidays, with opportunities for growth and internal promotions.