Processing Team Member PT - Sherwood Towne Square

goodwill industries alberta; Sherwood Park; Remote; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Remote work flexibility

Long-term contract potential extension

Agile cross-functional team

Job summary

Randstad Canada is seeking a Senior Service & UX Designer for an initial 12‑month contract with full remote flexibility across Canada. You will lead human-centered design across enterprise digital services and public portals, planning user research, workshops, and usability testing to inform design decisions.

You will translate requirements into wireframes, flows, and prototypes, maintain design systems, and ensure WCAG 2.2 AA accessibility throughout the lifecycle.

Qualifications

• Proven experience leading end-to-end UX/Service design for web platforms.
• Strong prototyping, wireframing, and journey-mapping skills.
• Experience conducting user research and usability evaluations.

Responsibilities

• Lead human-centered design activities for digital platforms including Dynamics 365-based systems and public portals.
• Plan user research, stakeholder interviews, workshops, and usability testing.
• Create journey maps and service blueprints to identify service improvements.

Skills

User research

Wireframing

Journey mapping

Usability testing

Accessibility

Agile collaboration

Public sector experience

Tools

Microsoft Dynamics 365

Design systems

Job description

Are you a Senior Service & UX Designer looking to lead high-impact public sector digital initiatives? Our Edmonton client is seeking an experienced designer for an initial 12‑month contract, with full remote flexibility from anywhere across Canada. In this role, you will lead human-centered design activities across enterprise digital services, modernization projects, and public-facing web platforms. If you thrive on shaping service models and improving digital access for thousands of users, this opportunity is built for you.

Advantages

• Enjoy 100 percent remote work flexibility while collaborating with a high-performing digital transformation team based in Edmonton.
• Influence large-scale public services that directly improve accessibility and housing delivery for communities across Alberta.
• Gain hands‑on exposure with enterprise Microsoft Dynamics 365 platforms and modern design systems.
• Benefit from a long‑term initial 12‑month assignment with potential extension opportunities up to two additional years.
• Work within an agile environment alongside dedicated product managers, developers, and business architects.

Responsibilities

• Lead human-centered design activities for digital platforms including Microsoft Dynamics 365 based systems and public portals.
• Plan user research, stakeholder interviews, workshops, and usability testing to inform design decisions.
• Create journey maps and service blueprints to identify service improvements across user pathways.
• Translate user and business requirements into wireframes, user flows, information architecture, and interactive prototypes.
• Design accessible, responsive user interfaces across enterprise applications and public web tools.
• Maintain enterprise design systems, including component libraries, interaction patterns, and visual standards.
• Apply WCAG 2.2 AA accessibility standards throughout the design lifecycle and conduct design reviews.

Qualifications

• Proven experience as a Senior UX or Service Designer leading end-to-end design initiatives for web platforms.
• Demonstrated proficiency with prototyping tools, wireframing, user journey mapping, and building enterprise design systems.
• Strong background in conducting user research, stakeholder discovery sessions, and usability evaluations.
• Applied knowledge of digital accessibility standards including WCAG 2.2 AA guidelines.
• Experience working within cross-functional Agile teams and familiarity with enterprise platforms such as Microsoft Dynamics 365.

Summary

If you are ready to bring your design expertise to an impactful public sector initiative, we want to hear from you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.