Process Design Consultant

IG Wealth Management; Ontario; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Process Design Consultant to enhance operational efficiency through strategic process redesign. In this role, you will collaborate with cross-functional teams, conduct detailed data analyses, and facilitate stakeholder engagement to identify improvement opportunities. With a focus on creativity and integrity, you will drive initiatives that align with business objectives, ensuring impactful outcomes. If you have a strong background in business management and a passion for process improvement, this is an exciting opportunity to make a significant impact in the financial services sector.

Qualifications

• 7+ years of experience in business management or consulting in financial services.
• Lean Six Sigma Black Belt or similar process improvement certification required.

Responsibilities

• Conduct end-to-end business reviews and redesign processes for efficiency.
• Facilitate stakeholder meetings to analyze processes and prioritize improvements.

Skills

Business Management

Consulting

Process Improvement

Data Analysis

Stakeholder Engagement

Project Management

Lean Six Sigma

Education

Bachelor’s Degree in Business Administration

Job description

The Process Design Consultant will work closely with Delivery and Business partners in evaluating initiatives to determine how process design can meet strategic objectives. Core duties include conducting end-to-end business reviews, redesigning processes to improve operational efficiency, and managing high-impact cross-functional projects for the enterprise.

Key Activities :

1. Determine the best methodology and approach based on high-level goals and strategic alignment to thoroughly understand opportunities for improvement.
2. Define and align on the approach, including the business problem, objectives, scope, and success metrics.
3. Document current state processes, pain points, baseline metrics, and gather voice of the customer.
4. Facilitate stakeholder meetings to analyze current processes, identify, and prioritize improvement opportunities for the target state.
5. Collaborate with project teams to implement solutions and transition improvements requiring review and budget approval.
6. Conduct detailed data analysis to support recommendations and develop business cases.

Qualifications :

• 7+ years of experience in business management or consulting within the financial services industry or consulting firms, with knowledge in strategy, transformation, product development, project management, or investment operations.
• Bachelor’s degree in Business Administration or a related field, or equivalent experience.
• Proven high performance and achievement in previous roles.
• Lean Six Sigma Black Belt or similar process improvement certification is required.
• Strong analytical and quantitative problem-solving skills.
• Excellent presentation, communication, and stakeholder engagement skills.
• Ability to work effectively across all organizational levels.

Candidate Profile :

• Focus and Ambition : Demonstrates creativity, determination, and drive to succeed, with a track record of meeting goals individually and in teams.
• Team Player : Provides consistent performance, supports team needs, and motivates towards high performance.
• Integrity : Upholds high standards of personal and professional integrity.
• Cross-functional Collaboration : Engages with and supports business needs, working transparently with stakeholders.
• Financial Services Business Acumen : Has relevant industry experience and business understanding.
• Thought Leadership : Challenges the status quo, considers diverse viewpoints, and aligns stakeholders to advance initiatives.