Product Designer

NEOGOV; Ontario; Remote; CAD 60,000 - 100,000; Full time

Job summary

Join a fast-growing SaaS leader in the Public Sector as a Product Designer. In this remote role, you'll collaborate with a talented team to create intuitive HCM solutions. Your expertise in Design Thinking and UCD will guide the development of user-centered products, ensuring delightful experiences for clients. This innovative firm values creativity and offers a supportive environment to foster your career growth. If you're passionate about design and eager to make a difference, this is the opportunity for you.

Benefits

Competitive Wages

Full Benefits package

Generous PTO

RRSP Matching

Paid Parental Leave

Remote working opportunities

Inclusive and diverse work environment

Qualifications

• 2-5 years of experience in Design with UCD or Design Thinking techniques.
• Portfolio of UX-focused work examples for software applications.
• Experience with building out personas and journey maps.

Responsibilities

• Lead and engage in UX research to understand customer needs.
• Produce user personas, journeys, and flows for design projects.
• Iterate design solutions based on testing and feedback.

Skills

User-Centered Design (UCD)

Design Thinking

UX Research

Wireframing

Prototyping

Communication Skills

Project Management

Education

Bachelor's degree in User Experience

Master’s degree in Interaction Design

Tools

Jira

Confluence

Google Chat

Job description

This is a remote role from anywhere in Canada.

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission toserve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

We're looking for a mid-level Product Designer to join our Human Capital Management area.
As a Product Designer, you’ll work with an outstanding group of designers, product managers and developers to design and build intuitive and elegant HCM solutions. This role will be
responsible for creating compelling and delightful experiences employing Design thinking
methodologies and best practices. You will help define product features as well as user
interactions and flows, creating wireframes, documenting requirements, and conducting both discovery and usability UX research.

• Lead and engage in UX research and discovery activities to develop deep empathy with our customers and understand their needs and challenges.

• Produce and communicate user personas, user journeys, user flows.

• Lead the design testing and validation of your design solutions, iterating and enhancing them inline with the results and feedback obtained.

• Assist in defining the problems to be addressed and the outcomes we want to create with our products.

• Ideate design solutions at all levels of fidelity, from rough whiteboard and paper sketches through to polished visual designs or prototypes when necessary.

• Document your designs with well-thought-out use cases, functional specifications for interactions or animations, responsive behaviors, and accessibility standards.

• Manage your projects with standard project processes that encourage and foster communication, collaboration and partnerships using collaboration tools like Jira, Confluence, and Google Chat.

• Work closely with product partners to determine design scope, level of effort, timing, and design deliverables.

• Contribute to the strategic design vision and big picture thinking.

• Work closely with Product Design Managers for direction and guidance.

• Work horizontally across the product teams to drive alignment and consistency, playing a key role in bringing everything together.

• Design, conduct and communicate research initiatives.

• You are an experienced designer with experience working with SaaS products.

• You are comfortable playing a leading role in the product design process, guiding a cross-functional team through workshops, design sprints and discovery activities.

• You will be able to showcase a strong design portfolio containing projects that demonstrate the end-to-end process from initial research, through ideation, prototyping and testing, all the way to delivery of the final product.

• You will be curious and tenacious in wanting to understand the underlying causes of problems and user behaviors, employing both qualitative and quantitative research techniques to achieve this.

• You communicate clearly, confidently, and persuasively, using sound rationale to reinforce your views and decisions, and influence people at all levels.

• You instinctively build positive relationships, partnering and collaborating effectively across the wider organization, and multiple geographies.

• You demonstrate business acumen and the ability to think strategically.

• You lead by example and inspire those around you to do their best work.

What You Have

• 2-5 years of experience in Design with UCD or Design Thinking techniques andmethodologies in B2C or B2B organizations as in-house design or agency. (Does not include work associated with training, education or internships)

• Portfolio of UX-focused work examples for software applications demonstrating process, strategy and outcomes.

• Experience with building out personas and journey maps.

• Experience using design systems.

Preferred qualifications:

• Bachelor's degree or master’s degree in User Experience, Interaction Design,Human Factors, Psychology, or a related field.

• Experience with using Jira and Confluence project sites in agile teams.

• Experience designing for Human Capital software solutions (HR Software)

• Experience working in large enterprise organizations as in-house design

• Competitive Wages

• Full Benefits package (medical, dental, vision, etc.) for full-time employees

• Generous PTO to support work-life balance

• RRSP Matching

• Paid Parental Leave

• Autonomy to grow and find your career path with supportive leadership

• Remote working opportunities

• Inclusive and diverse work environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

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