[pro] Service Account Manager - Canada

ZF Group; Oakville; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Annual incentive plan

Paid vacation

401k plan

Health care benefits

Paid holidays

Community outreach

Job summary

ZF Group seeks an experienced Account Manager to maintain and expand the [pro] Service Workshop Network. You will drive network quality, coverage, and value while collaborating with Training, Sales, Warranty and other teams to align program benefits and promote product sales.

The role requires 6+ years in Sales or Customer Service, automotive industry familiarity, and strong communication skills. Expect up to 30% travel and active partner engagement across regions.

Qualifications

• Bachelor's degree required or equivalent
• 6+ years of experience in Sales and/or Customer Service
• Automotive industry experience preferred
• Experience in training content development or program certification is a plus

Responsibilities

• Maintain and execute the strategic roadmap for the ZF Service Network and expand presence by onboarding qualified workshops across target geographies
• Conduct annual audits of network partners to ensure compliance, performance, and service quality
• Collaborate cross-functionally to enhance program benefits and support partner relationships
• Coordinate network conferences and events and serve as the primary contact for service partners

Skills

Sales experience

Customer service

Communication skills

Public speaking

Independent/work multitas

Education

Bachelor's degree in Business/Engineering or related field

Tools

Microsoft Office

Job description

[pro] Service Account Manager is responsible for maintaining and expanding the ZF [pro] Service Workshop Network by driving network quality, coverage, and value. This role serves as a critical link between internal functional teams and external workshop partners to ensure alignment, promote program benefits, and enhance the customer experience. The ideal candidate combines technical understanding, customer service excellence, and program development skills to support the growth of our service ecosystem and drive product sales.

What you can look forward to as an Account Manager:

• Maintain and execute the strategic roadmap for the ZF [pro]Service Network and expand network presence by onboarding qualified workshops across target geographies.
• Conduct annual audits of network partners to ensure compliance, performance, and service quality and identify gaps in network coverage and implement corrective actions as needed.
• Support the development of marketing initiatives aimed at increasing brand awareness and network value.
• Collaborate cross-functionally (Training, Sales, Warranty, etc.) to enhance program benefits.
• Coordinate and lead network conferences and engagement events and serve as the primary point of contact for [pro] service partners.
• Build and maintain strong relationships through proactive support and service.
• Ensure all activities contribute to the direct or indirect sale of ZF products and services.
• Maintain a comprehensive and accurate customer database and ensure partner visibility across internal systems and marketing platforms.
• Up to 30% travel expected, including site visits, audits, and regional training or conference events

Your profile as an Account Manager:

• Bachelor's Degree in Business, Engineering, or other relevant field
• 6+ years of experience in Sales and/or Customer Service
• Automotive industry experience required; Commercial Vehicle market experience preferred
• Experience in training content development and program certification a strong plus
• Technical understanding of systems, products, and diagnostics preferred
• Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook, etc.)
• Excellent verbal and written communication skills, including public speaking and presentations
• Highly self-motivated with the ability to work independently and manage multiple priorities

What We Offer:

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• 401k Plan
• Health Care Benefits
• Paid Holidays
• Supportive Employee Groups and community outreach activities