Préposé au soutien général

Germain Hotels; Montreal; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Group insurance discount

Promotional rate for Germain Hôtels

Career development opportunities

Hotel gym access

Employee referral program

Employee assistance program

Job summary

Germain Hôtels in Montreal seeks a General Support Agent to manage lobby services, entrance, valet parking and baggage handling, greeting guests and providing information. The role involves assisting with conference setup and ensuring facilities meet hotel standards.

Ideal candidates will be able to lift heavy items, stand for extended periods, and have a second language; a valid driver’s license is required.

Qualifications

• Ability to lift up to 50 lb.
• Ability to stand for up to 5 hours.
• Bilingual or second language is an asset.
• Valid driver’s license (automatic and manual).

Responsibilities

• Greet guests on arrival and open doors, sharing parking information.
• Park and retrieve cars; record license plates and match guests to rooms.
• Assist guests with baggage and special requests.
• Maintain and clean equipment as needed.
• Anticipate needs and respond promptly.
• Help prepare conference and banqueting rooms to standard levels.
• Familiarize with conference & banqueting operations and setups.
• Ensure equipment and rooms meet hotel standards.
• Store equipment safely per health and safety rules.
• Show guests the room features.

Skills

Guest service

Second language

Driver's license

Job description

Description

Reporting to the Guest Services Manager, the General Support Agent is responsible for the hotel lobby, hotel entrance, valet parking and baggage handling. As well as greeting guests who are coming to the hotel and give them all necessary information as well as being available for services as needed.

WHAT YOU'LL DO

• Greet guest on arrival, open doors and inform them about parking procedures.
• Park cars and retrieve cars as per guest request, record licence plate numbers, match guests names and room numbers.
• Help guests with baggage and any special requests
• Perform related maintenance/cleaning of equipment
• Anticipate guest's needs, respond promptly and acknowledge guests even when busy
• Assist in the preparation of the conference & banqueting rooms for service, ensuring that all tasks are completed to the correct standard according to business levels as requested by your supervisor;
• Become fully conversant with all aspects of the conference & banqueting department. This is to include; conference standards, function sheet translation, room set ups, conference service, banqueting service and conference & banqueting preparation;
• Ensure all equipment and rooms are set-up and prepared to hotel standards.
• Ensure all equipment is stored in the correct manner, in line with health & safety legislation.
• Correctly identify stored bags
• Show guests the room features

WHAT YOU'LL BRING

• Able to lift up to 50lb, reach, bend, push and stoop
• Able to work in a standing position for up to 5 hours
• A second language, an asset
• Current drivers licence (able to drive automatic and standard transmission)

WHAT WE OFFER

• A percentage of the group insurance is paid by the employer for full time employees
• Promotional rate to discover Germain Hôtels properties through Canada
• Opportunities to develop your career within a growing company across Canada
• Access to the hotel gym
• Employee referral program
• Employee Assistance Program for team member and their family