Agent aux réservations

Alt; Montreal; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Travel discounts

Autonomy

Gym access

Job summary

Germain Hotels in Montreal is seeking a Reservations Agent with a warm, people-focused approach to greet guests by phone or email at the moment of booking. You will master our room types, pricing principles and services to offer attentive, personalized service.

You are bilingual in French and English, comfortable with hotel systems (OPERA PMS is a plus), and able to collaborate with departments to enhance each guest's experience across Canada.

Qualifications

• Hospitality diploma is an asset.
• Natural customer service orientation is an asset.
• Positive, organized and proactive attitude.
• Ability to work independently or as part of a team.
• Excellent oral and written skills in French and English for frequent Canada-wide interaction.
• Knowledge of OPERA PMS is an asset.

Responsibilities

• Respond cordially, quickly, and efficiently to calls and emails for reservations, modifications, cancellations or information requests.
• Assist guests in choosing the best room/package and optimize occupancy by managing the waiting list.
• Collaborate with other departments to provide information for a personalized guest experience.
• Develop knowledge of hotels served, including features and brand distinctions.

Skills

Customer service

French & English

Positive attitude

Independent worker

Team player

Education

Hospitality diploma

Tools

OPERA PMS

Job description

Description

Your "hello" has an energizing effect!

We're looking for that person with an enthusiastic, human approach who naturally takes an interest in people. This person will make the first contact with our guests over the phone or by e-mail at the time of their reservation. The Reservations Agent is expected to know our room types, pricing principles and services inside and out, in order to offer attentive, personalized service to all our guests.

WHAT YOU'LL DO

• Respond cordially, quickly, and efficiently to the various calls and e-mails received for all reservation, modification, cancellation or information requests.


• Help our guests choose the best room/package and optimize occupancy by effectively managing our waiting list.


• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.


• Develop a detailed knowledge of the hotels we serve, including the specific features of each, as well as the distinctions between our brands.

WHAT YOU'LL BRING

• Hospitality diploma, an asset


• Natural customer service orientation - with experience, an asset


• Positive, organized and proactive attitude


• Ability to work independently or as part of a team


• Excellent oral and written skills in French and English, due to frequent interaction with English- and French-speaking colleagues, partners and guests from across Canada


• Knowledge of hotel management software OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!


• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.


• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.