Reservation Agent

Germain Hotels group; Montreal; Hybrid; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Gym access

Discounted travel rates

Autonomy in role

Job summary

Germain Hotels is seeking a Reservations Agent to warmly greet guests by phone or email and manage reservations for our properties. You will learn our room types, pricing principles, and services to provide attentive, personalized service across Canada.

Fluency in English and French is required due to frequent interaction with colleagues and guests from across Canada. Experience in hospitality is an asset, along with a proactive, organized approach and the ability to work independently or in a

Qualifications

• Experience in hospitality or guest-facing roles is preferred.
• Fluent in English and French, both spoken and written.
• Strong customer-service orientation with proactive attitude.

Responsibilities

• Answer calls and emails for reservations, modifications, cancellations, and inquiries.
• Assist guests in selecting rooms/packages and manage waitlists to optimize occupancy.
• Coordinate with other departments to provide personalized guest experiences.
• Develop knowledge of each property’s features and brand distinctions.

Skills

Hospitality orientation

Bilingual French/English

Customer service

Teamwork

Independent work

Education

Hospitality diploma

Tools

OPERA PMS

Job description

Description

Your "hello" has an energizing effect!

We're looking for that person with an enthusiastic, human approach who naturally takes an interest in people. This person will make the first contact with our guests over the phone or by e-mail at the time of their reservation. The Reservations Agent is expected to know our room types, pricing principles and services inside and out, in order to offer attentive, personalized service to all our guests.

WHAT YOU'LL DO

• Respond cordially, quickly, and efficiently to the various calls and e-mails received for all reservation, modification, cancellation or information requests.


• Help our guests choose the best room/package and optimize occupancy by effectively managing our waiting list.


• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.


• Develop a detailed knowledge of the hotels we serve, including the specific features of each, as well as the distinctions between our brands.

WHAT YOU'LL BRING

• Hospitality diploma, an asset


• Natural customer service orientation - with experience, an asset


• Positive, organized and proactive attitude


• Ability to work independently or as part of a team


• Excellent oral and written skills in French and English, due to frequent interaction with English- and French-speaking colleagues, partners and guests from across Canada


• Knowledge of hotel management software OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!


• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.


• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.