Guest Services Agent

Germain Hôtels; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Benefits offered by this job

Special travel rates

Creative and autonomous work environment

Access to a state-of-the-art gym

Job summary

A leading hotel chain in Ottawa is looking for a Guest Service Agent to provide exceptional customer service and ensure guests have a memorable stay. Responsibilities include managing check-ins, addressing guest requests, and collaborating with various departments. Candidates should possess excellent communication skills, a customer service orientation, and a positive attitude. Experience in hospitality and using OPERA PMS is a plus. Join us and enjoy travel perks and a creative work environment.

Qualifications

• Excellent communication skills are essential for engaging with guests.
• Customer service experience is crucial for enhancing guest experiences.
• Ability to remain calm and handle difficult situations effectively.

Responsibilities

• Manage check-in and check-out processes smoothly.
• Address guest requests with creativity and care.
• Resolve guest issues proactively and satisfaction-oriented.

Skills

Oral and written communication skills

Customer service orientation

Strong listening skills

Professionalism under pressure

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

Description

"What can I do for you?" is your mantra

We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU'LL DO

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

• Diploma in Hospitality, an asset
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Apply - we look forward to hearing from you!