Pre-Board Screening Officer

Paladin-Airport-Security-Services; Whitehorse; On-site; CAD 39,000 - 43,000; Full time

Benefits offered by this job

Comprehensive benefits

Uniform provided

Job summary

Paladin Airport Security Services Ltd. in Whitehorse is hiring Pre-Board Screening Officers to uphold safety and deliver a positive travel experience through customer service and vigilance.

You will screen passengers, test baggage with X-ray machines and detectors, and protect restricted areas, while meeting CATSA requirements and earning $28.68/hour during training, rising to $31.01/hour after certification, with comprehensive benefits and a uniform.

Qualifications

• One year minimum of customer service experience in a high-volume environment.
• Open availability to work any shift including weekends and statutory holidays.
• Strong English communication skills; French is an asset.
• Willingness to comply with CATSA medical requirements.
• High school diploma or equivalent (GED).

Responsibilities

• Efficiently screening passengers and baggage through airport security checkpoints.
• Scanning and testing baggage for prohibited items using X-ray machines, metal detectors and other technology, along with physical search techniques.
• Providing information professionally and with integrity.
• Protecting restricted areas.
• Managing conflict.
• Communicating clearly and effectively.
• Upholding all regulations with vigilance.

Skills

Excellent customer service

Strong English communication

French language asset

Open availability

CATSA requirements compliance

Education

High school diploma or GED

Tools

X-ray machines

Metal detectors

Job description

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you! La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous \"Nous soucions\"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!

Job Skills / Requirements

What do Pre-Board Screening Officers do?

You will be using your exceptional customer service skills to uphold the safety of passengers and create a positive travel experience by:

• Efficiently screening passengers and baggage through airport security checkpoints
• Scanning and testing baggage for prohibited items using X-ray machines, metal detectors and other technology, along with physical search techniques
• Providing information professionally and with integrity
• Protecting restricted areas
• Managing conflict
• Communicating clearly and effectively
• Upholding all regulations with vigilance

You will receive paid training $28.68/hour , increasing to $31.01/hour after completing the training program and full certification. You’ll also receive comprehensive benefits and a great uniform!

What You Bring:

• Excellent customer service skills, preferably in a high-volume environment for a minimum of one (1) year
• Open availability to work any shift as required by the airport operations, including early mornings, late evenings, weekends, and statutory holidays
• Strong English communication skills, both written and verbal; fluency in French is an asset
• Ability to comply with the CATSA medical requirements
• High school diploma or equivalent (GED)

This position is fully based at the Erik Nielsen Whitehorse International Airport (YXY). Work hours will reflect opening hours of the airport, from early morning to evening, and including weekend and holidays.

If you are successful in the application process, you will be required to apply for a Transport Security Clearance (TSC), which requires an extensive background check. Once obtained, you will be eligible to begin the Screening Officer Foundations (SOF) course, which must be successfully passed prior to beginning work as a Pre-Board Screening Officer.

Additional Information / Benefits

Paladin Airport Security Services Ltd. ("PASS") has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. ("PASS") is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Airport Security Services is interested in getting to know candidates authentically and with integrity. To ensure a fair, transparent and equitable selection process, please do not use AI tools during your application, pre-employment testing, or interview. Failure to adhere to this guideline may result disqualification from the recruitment process. Les Services de Sécurité de l’Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. Les Services de Sécurité de l’Aéroport Paladin ("PASS?") s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi. Si vous avez besoin d'un accommodement pendant le processus d'entrevue, veuillez-nous en informer et nous travaillerons avec vous pour répondre à vos besoins.