Post Sales Specialist

Iceberg Finance Group; Toronto; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

RRSP with company match

Dynamic work environment

Opportunity to shape and lead a key公司

Collaborative and team-focused culture

Job summary

Iceberg Finance Group is launching an Inside Ancillary Sales team and seeks a Post-Sales Specialist to engage existing customers. Your role includes presenting loan protection plans and affiliate services, with a focus on delivering value after customers have said yes.

You’ll work with warm in-network customers, leveraging CRM tools and reporting dashboards to track progress and hit targets, while collaborating with a high-energy team.

Qualifications

• 1–3 years of inside sales or customer success experience.
• Bilingual English/French is a strong asset.
• Comfortable working with CRM tools and reporting dashboards.

Responsibilities

• Contact existing customers within the iFinance/Iceberg ecosystem via phone and digital channels.
• Present and close on loan protection plans tailored to customer profiles.
• Pitch affiliate services including automotive care perks and member programs.
• Build rapport quickly to deliver value and earn trust.
• Track pipeline, log activity, and meet daily/weekly targets.
• Collaborate with the team to share best practices and elevate performance.

Skills

Inside sales

Customer success

Communication skills

Bilingual English/French

Phone and digital channels

Tools

CRM tools

Call management platforms

Reporting dashboards

Job description

Who we are

Iceberg Finance is a FinTech company providing alternative financing solutions in automotive, insurance, extended warranties, and personal loans. In 2022, we acquired iFinance Canada, a provider of fast-approval personal loans in the medical, dental, veterinary, and retail sectors. Together, we aim to offer innovative and flexible financing solutions tailored to the needs of our customers and business partners

About the Opportunity

This isn’t your average call centre gig. We’re building something new — a high-energy team of closers, connectors, and champions who will define the next chapter of growth at iFinance Canada and Iceberg Finance. If you’re the kind of person who thrives on conversation, loves winning, and wants to be part of something from the ground up — read on.

We’re launching a brand-new Inside Ancillary Sales team — and we want you on it. As a Post-Sales Specialist, you’ll be the voice our existing customers hear after they’ve already said yes. Your mission? Show them they made the right choice and help them unlock even more value from the iFinance/Iceberg ecosystem. This isn’t your average call centre gig. We’re building something new — a high-energy team of closers, connectors, and champions who will define the next chapter of growth at iFinance Canada and Iceberg Finance. If you’re the kind of person who thrives on conversation, loves winning, and wants to be part of something from the ground up — read on.

You’ll work with warm, in-network customers to introduce our in-house loan protection plans and a suite of affiliate value-add services — including premium car maintenance perks and member benefits at a fraction of what they’d pay anywhere else.

What You’ll Do

• Contact existing customers within the iFinance/Iceberg ecosystem via phone and digital channels
• Present and close on loan protection plans tailored to individual customer profiles
• Pitch affiliate services including automotive care perks, roadside assistance, and exclusive member programs
• Build rapport quickly — every conversation is a chance to deliver real value and earn real trust
• Track your pipeline, log activity, and crush your daily and weekly targets
• Collaborate with the team to share what’s working and elevate everyone’s game

What We’re Looking For

• 1–3 years of inside sales, phone sales, or customer success experience (financial services is a plus)
• You’re a natural communicator — you listen first, then pitch with purpose
• Resilience and energy: you bounce back fast, stay positive, and love the hunt
• Comfortable working with CRM tools, call management platforms, and reporting dashboards
• Bilingual (English/French) is a strong asset
• A competitive spirit and a genuine drive to help customers find solutions that protect them

Compensation & Benefits :

• Competitive salary
• Health, dental, and vision insurance from day one.
• RRSP with company match
• Dynamic work environment
• Opportunity to shape and lead a key company function
• A collaborative and team-focus culture