Portfolio Support, Revenue

United-Way; Edmonton; Hybrid; CAD 29,000 - 36,000; Full time

Benefits offered by this job

Flexible hours

Birthday off

Professional coaching

4% vacation

Job summary

United Way of the Alberta Capital Region is seeking a temporary full-time Administrative Support member to assist in Customer Experiences and Integrated Operations, focusing on revenue processing for donations and donor thank you calls in a dynamic setting. You will utilize MS Office, Teams and SharePoint, balance records, verify data, and help with related tasks.

A high school diploma and 6 months to 1 year of related experience are required; finance or accounting certification is an asset.

Qualifications

• High school diploma or equivalent.
• 6 months to 1 year of related experience.
• Finance or accounting certificate/diploma is an asset.
• Experience with donor management or donations software is a plus.

Responsibilities

• Process donations and events revenue data entry.
• Make donor thank you calls.
• Balance revenue processing envelopes inventory.
• Support other revenue processing activities as required.

Skills

MS Office

Excel formulas

Data entry

Customer service

Education

High school diploma

Finance or accounting certificate/diploma

Tools

SharePoint

Microsoft Teams

Job description

United Way of the Alberta Capital Region
Edmonton, AB T5P3Y3, CAN

Description

As part of our energetic and talented Shared Services team, this temporary full-time position is responsible for providing day-to-day administrative support activities of Customer Experiences and Integrated Operations. The primary focus is revenue processing and donor thank you calls. The Portfolio Support, Revenue drives efficiency and service excellence through collaborating and liaising with internal and external stakeholders to support the delivery of our mission. This position reports to the Director, Customer Experiences and Integrated Operations.

The term for this role will run from the end of September through February 12, 2027.

About the role:

Revenue (Data Entry)

• Work involves utilizing data entry skills to verify information, enter data, and balance records related to processing donations and special events revenue.
• Makes thank you calls to donors.
• Tracks inventory of revenue processing envelopes
• Support other revenue processing activities as required.

Other Duties

• Maintains an understanding of and adheres to United Way policies, procedures and standards.
• Contributes to a positive and safe United Way culture by modeling the values we live by.
• Performs other job-related duties as required.

About you:

You have an interest in making a difference in our community and are eager to apply your customer service and relationship building skills to this role in supporting customer experiences.

You possess knowledge of Microsoft Office Suite, Microsoft Teams and SharePoint as well as familiarity with formulas in MS Excel (Pivot tables, LOOKUP functions, macros, etc.) Must be thorough, accurate, and have a high attention to detail with good verbal, written communication skills along with your knowledge of financial management and donations software which are considered an asset.

You are proficient in data entry and office equipment operating skills including photocopier and adding machine. You must be organized and able to pivot priorities and answer ad-hoc requests in a timely manner as well as operate with a strong customer service focus, both towards the United Way’s external and internal customers. You are s elf-driven, demonstrating accountability, and striving for operational excellence.

You have a high school diploma, a minimum of 6 months to 1 year of related experience. Certificate or diploma in finance or accounting as an asset. An equivalent combination of education and experience will be considered. Experience entering and balancing large volumes of alpha and numeric data.

You align with and integrate our core values throughout all organizational and business practices, and you consistently act with personal, professional, and behavioral integrity.

You see yourself in our Values.

We value and operate with a commitment to:

Creating solutions.

Continuous learning.

Being courageous in our work.

Capturing our customers’ hearts and minds.

Being insights driven and utilizing real data.

Applying a lens of equity and inclusion to all that we do.

Why work with us?

We are people who love what we doandare passionate about our work. We offer rewarding work, a positive workplace culture, and a totalrewardspackage. Our work environment is a hybrid - with time spent both collaborating in the office as well as remotely.

United Way of the Alberta Capital Region takes a systems-wide approach to collaborate and deliver local programs and services that address multiple facets of community well-being.

At United Way of the Alberta Capital Region, we value the contributions our employees make in supporting and advancing ourpurpose andvalues andhave a workplace culture where actions are aligned and focused on achieving ourenvisionedfuture.We believethata balanced Total Rewards Programhelps fostera culture and workplace experience where our colleagues will flourish to the benefit of those served through our United Way.

As part of our Total Rewards Program, this position is also eligible for:

• Flexible hours (Hybrid work environment)
• Birthday off
• Professional Coaching
• 4% vacation
• The hourly rate for this role is $22.80

United Way of the Alberta Capital Region is committed to creating an inclusive workplace that reflects our diverse community that we serve. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.

To learn more about United Wayof theAlberta Capital Region, please visitmyunitedway.ca

United Way of the Alberta Capital Region has once again been recognized as one of the 2025 Best Workplaces in Government and Social Services.