Portfolio Support Specialist, Gaming & Digital Fundraising

Myunitedway; Edmonton; On-site; CAD 25,912 - 36,905; Full time

Benefits offered by this job

Flexible hours (Hybrid work environment)

Birthday off

Professional Coaching

4% vacation

Job summary

Myunitedway in Edmonton is seeking a temporary full-time Administrative Coordinator to support external volunteers and manage gaming requests. This role requires excellent organizational skills and experience in customer service.

The ideal candidate will be adaptable, proficient with Microsoft Office Suite, and possess strong communication skills. The position offers flexible hours in a hybrid work environment and an hourly rate of $22.80.

Qualifications

• Minimum of two to three years of related experience.
• Experience in administrative functions and event planning is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Coordinate gaming requests and ensure compliance with AGLC regulations.
• Administer online raffles and gaming activities.
• Respond to gaming inquiries and support external volunteers.

Skills

Organizational skills

Customer service

Microsoft Office Suite

Problem-solving

Education

High school diploma

Tools

Salesforce

Microsoft Teams

SharePoint

Job description

Locations

Showing 1 location

United Way of the Alberta Capital Region
Edmonton, AB T5P3Y3, CAN

Description

As part of our energetic and talented Shared Services team, this position is responsible for providing key support to external volunteers, staff, and the Sponsored Campaign Representative team during the peak campaign period. This role coordinates gaming requests, online raffles, and 50/50 activities; manages general inquiries; and supports compliance with Alberta Gaming, Liquor and Cannabis (AGLC) requirements for raffles under $20,000. The position also supports peer-to-peer (P2P) fundraising and other online fundraising tools as needed. This role reports to the Portfolio Manager, Digital Services.

This is a temporary full-time Monday – Friday position (36.25 hours/week) from August 10 - December 18, 2026.

Day to Day:

Administration and Coordination

• Receives gaming requests from external volunteers, ensuring compliance with AGLC regulations, issuing gaming licenses, and supporting accurate reporting.
• Maintains tracking systems for issued licenses, submits financial reports to AGLC, and follows up on outstanding raffle reporting, including traditional pull-ticket raffles.
• Administers online raffles and gaming activities by developing branded raffle pages, configuring online tools, and providing customer support throughout the process.
• Serves as a key contact for internal and external stakeholders by responding to gaming inquiries, ensuring compliance with AGLC requirements, monitoring the [e-mail] inbox, and escalating issues when needed.
• Coordinates and oversees online raffle activities including ticket mailouts, physical draws, vendor invoices are submitted for payment, prize payouts, and related administrative tasks.
• Sets up peer-to-peer fundraising platforms and supports external volunteers with site content and configuration.

About you:

You are highly organized and adaptable professional to support our administrative operations, customer service initiatives, and volunteer engagement activities. You possess experience in administrative functions, excellent customer service skills, and proficiency with Microsoft Office Suite, including Microsoft Teams and SharePoint. Experience with Salesforce or United Way@Work is considered an asset, as is event planning knowledge. Strong verbal and written communication skills, exceptional prioritization and problem-solving abilities, and the capacity to identify and elevate urgent issues when necessary are essential. You thrive in a fast-paced environment and can effectively manage changing priorities while maintaining a positive, service-oriented approach.

You have a can-do attitude, are outcomes driven, and approach situations with a customer focus. Thinking creatively, staying organized, and building relationships is how you thrive. You enjoy problem solving, coordinating events, and presenting to groups.

You have a high school diploma, and a minimum of two (2) to three (3) years of related experience. A combination of education and experience will be considered.

United Way of the Alberta Capital Region is committed to creating an inclusive workplace that reflects our diverse community that we serve. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team.

As part of our Total Rewards Program, this position is also eligible for:

• Flexible hours (Hybrid work environment)
• Birthday off
• Professional Coaching
• 4% vacation
• The hourly rate for this role is $22.80